support analyst jobs in Cairo

Responsibilities:

• Collaborate with stakeholders to understand business needs and goals.
• Create a detailed business analysis; indicate challenges, identify, and validate the key business requirements.
• Analyze and document business requirements, processes, and workflows.
• Create functional specifications.
• Identify and analyze business problems and propose solutions.
• Conduct research and perform data analysis to support business decisions.
• Facilitate meetings and workshops with stakeholders.
• Work with development teams to ensure solutions align with business requirements.
• Study project proposals and RFP to understand the project scope and communicate with the sales/presales team to stand on solid project scope.
• Create and document functional requirements and non-functional requirements.
• Construct workflow charts and diagrams, study system capabilities, and write specifications.
• Create User Stories to clarify system behavior & Acceptance criteria.
• Ensure that the Application meets business/user requirements.
• Work with the technical team to develop business and technical requirements.
• Effectively communicating insights and plans to cross-functional team members and management.
• Gathering critical information from meetings with various stakeholders and producing useful reports.

Qualifications:

• B.S.C of computer science or related fields.
• Cairo residents only.
• English is a must.

Basic skills

• 5-10 years of experience in a Business Analyst role.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration skills.
• Ability to understand complex business processes and workflows.
• Familiarity with software development methodologies (e.g., Agile, Waterfall).
• Proficiency in Microsoft Office Suite (e.g., Word, Excel, PowerPoint).
• Experience with requirements gathering and documentation.
• Basic understanding of databases and SQL.

· Preferred Skills

• Experience in IT Solutions, retail, and finance.
• Knowledge of Microsoft Project as a project management tool.
• Familiarity with Azure DevOps, and TFS.
• Familiarity with Power BI as a data visualization and reporting tool.

Job Type: Full-time

Ability to commute/relocate:

• Maadi: Reliably commute or planning to relocate before starting work (Required)

Language:

• English (Required)