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    • Bachelor's Degree at least.
    • We are looking for a customer service oriented Help Desk Specialist to provide technical support to users in an efficient and…
    • View all Proactivesoft jobs - المعادي jobs - Helpdesk Specialist jobs in Maadi
    • Salary Search: Help Desk Specialist salaries in Maadi
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Job Post Details

Help Desk Specialist - job post

Proactivesoft
Maadi

Job details

Job type

  • Full-time

Location

Maadi

Full job description

Experience Needed:
1 to 3 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time


Salary:
based on qualifications and experience
Education Level:
Bachelor's Degree at least
Languages:
Arabic, English


Vacancies:
1 open position
Travel Frequency:
Minimal travel

Job Description

We are looking for a customer service oriented Help Desk Specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the company’s front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company.

Responsibilities

  • Provide first level contact and convey resolutions to customer issues
  • Properly escalate unresolved queries to the next level of support
  • Track, route and redirect problems to correct resources
  • Update customer data and produce activity reports
  • Walk customers through problem solving process
  • Follow up with customers, provide feedback and see problems through to resolution
  • Utilize excellent customer service skills and exceed customers’ expectations
  • Ensure proper recording, documentation and closure
  • Recommend procedure modifications or improvements
  • Preserve and grow your knowledge of help desk procedures, products and services

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