service administrator jobs in Cairo

Who we are (Company introduction)

Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish remote engineering hubs and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces and content focused on creating impact and growth across the different interactions.

Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech consultancy group. With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market. Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe.

Octopus is specialized in rapidly assembling remote global tech teams that are fully aligned with the culture and practices of a particular brand. By providing tailored hubs to suit its clients needs, Octopus gives companies all the advantages of remote work and offshoring without all the negatives.

Position Overview

Senior System Administrator responsibilities include supervising our Operations team, monitoring system performance and configuring new software and hardware. To be successful in this role, He/she should have excellent troubleshooting skills and hands-on experience with various operating systems.

Responsibilities

• Responsible for installing, configuring, and maintaining the reliable operation of physical and virtual computer systems, network servers and virtualization in both premise and cloud while adhering to network and system security standards.
• Install and upgrade computer components and software, manage virtual servers, and integrate automation processes.
• Analyze and isolate hardware and software issues/errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing the impact of issues.
• Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure.
• Perform regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures.
• Monitor system servers and networks to ensure security, stability, and availability to applications and services.
• Evaluate and modify the system's performance and resource utilization.
• Maintain the integrity of the network, server deployment, and security while ensuring network connectivity throughout the LAN/WAN infrastructure.
• Assign configuration of authentication and authorization of directory services.
• Administer, manage and maintain the virtual infrastructure VMware vSphere Hosts and Clusters, VMs, Data stores, Distributed Switches, Networks and vCenters.
• Administer, manage, install, configure and maintain Windows servers and services for physical and virtual servers including standalone, domain members, domain controllers, DNS, FTP and Failover Cluster servers.
• Administer and manage Active Directory domain services, DC Roles and replication, FSMO Roles and domain group policies.
• Administer, configure and support various systems and services including CA PAM, TrendMicro, and GFI LanGuard Windows patching system.
• Administer, manage and maintain HPE Oneview, Synergy frames, Enclosures, Blades, Server profiles and Networks.
• Diagnose and troubleshoot software and hardware incidents and technical issues.
• Write and maintain documentation of critical systems and devices.
• Monitor and optimize systems performance and perform systems upgrades.
• Perform research on system technology and provide resolution to complex issues for processes.
• Ensure high-level security for systems by applying the company security policies and standards.
• Support the team and interact with the help desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed.
• Perform routine/scheduled audits of the systems, including all backups
• Collaborate with networking department and install necessary hardware to systems.
• Responsible for production support activities for facilities operations to ensure the security and stability of the environment
• Monitor all system alerts and assist to resolve complex issues in system hardware and software.
• Administer efficient work of servers and system and provide support to everyday operations.
• Involves technical understanding of architecture and environments supported
• Track points of friction for users, technology or operations, use analytics and then work with other teams to make those parts of operations better.
• Participating in system design improvements and performance enhancements
• Participate in Business Continuity Planning and Exercises as needed
• Assist the Database Administrator and Network Administrator in developing and implementing plans for new enterprise applications
• Troubleshoot and resolve issues with operating system software and third party applications in production and non-production environments
• Perform day-to-day operations and maintenance tasks to ensure non-production and production environments remain fully functional
• Document and participate in disaster recovery planning and execution, system monitoring, quality control and change management processes to ensure stable and reliable systems
• Ability to work equally well as an individual contributor or a team member

Requirements

• Bachelor's degree in Computer Science or Information Technology
• 4+ years of Windows systems administration experience
• System administration and IT certifications in Microsoft, Linux, or other network-related fields are a plus
• Working knowledge of Cloud virtualization technologies including but not limited to Azure, AWS, VMware, or equivalent
• Strong knowledge of systems and networking software, hardware, and networking protocols
• Experience with scripting and automation tools
• A proven track record of developing and implementing IT strategy and plans
• Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols
• Knowledge of Intune, Azure Active Directory, premise AD, SSO, MFA, DNS, DHCP, FTP, SFTP, NTP, and other Windows-based Domain Management tools and Services
• MS O365 management experience
• System administration and IT certifications in Linux, Microsoft, or other network related fields are preferable
• with the TCP/IP v4 and v6 protocol, DHCP, DNS, SNMP, SMTP, FTP, HTTP, HTTPS, ICMP
• installing public and local certificates on various systems
• Managing Antivirus in an enterprise like Trend Micro.
• Knowledge on HPE Primera / 3Par Storage / Store Once/ MSL Libraries & Veeam Backup tool is desired.
• Strong knowledge of all Windows Server Roles
• Professional knowledge of VMware vSphere 6.7 and higher
• Professional knowledge of SAN environments (HPE Primera/3Par Storages)
• Professional knowledge of Microsoft Active Directory and LDAP services
• Professional knowledge of all network hardware such as switches, routers, and firewalls
• Professional knowledge of Endpoint protection tools
• Working knowledge of all network hardware such as switches, routers, and firewalls
• Working knowledge of Microsoft SQL, MySQL, or other Databases
• Working knowledge of helpdesk ticketing systems
• Working knowledge of scripting, including Windows PowerShell
• Bachelor’s degree in a related field or a technical training program and six years professional experience
• Due to the 24x7 operations of the business, must be able to work a flexible work schedule, which may include nights, weekends, holidays
• Performance troubleshooting – working knowledge of resource monitoring tools
• Prepare security reports and documentation
• Serve as the primary contact for critical and high server based outages and communicates the status of the outage to infrastructure management which may include after hour support
• Administration & troubleshooting of operating systems, custom applications and tools
• Wide breadth of experience in Infrastructure and Development

Benefits