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senior implementation specialist jobs in Cairo

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    • Act as central point of contact for customers/internal teams throughout implementation project end-to-end.
    • Handle multiple customer implementation projects in…
    • View all Egyptian Banks Company jobs - القاهرة jobs - Operations Associate jobs in Cairo
    • Salary Search: Senior Specialist, Schemes Business Operations salaries in Cairo
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Job Post Details

Senior Specialist, Schemes Business Operations - job post

Egyptian Banks Company
Cairo

Job details

Job type

  • Full-time

Location

Cairo

Full job description

  • Execute EBC Business operation strategy with the Government, Central Bank and other regulatory Institutions.
  • Provide support by taking ownership for customer issues, including following up on the issue, know root cause and ensuring that the customer understands the resolution.
  • Partner with the internal & customer teams to resolve customer challenges and inquiries.
  • Act as central point of contact for customers/internal teams throughout implementation project end-to-end.
  • Handle multiple customer implementation projects in parallel, Execute the Onboarding plan with new members (Banks , PSPs , Bill payment aggregators , ETC. )
  • Weekly report for onboarding project status including Risk and mitigations.
  • Build solid relationships with internal cross-functional partners, ensuring that customer and market needs are properly communicated.
  • Monitoring the Network Performance by several analytics and statistics tools, and act accordingly with Customer and internal teams.
  • Strong focus on customer service and improving the acceptance experience for merchants and cardholders.
  • Responsible for the Change management plans / approvals / Execution with all members.

Requirements

  • +3 years of experience in the field of Banking Business Operations
  • Bachelor's degree in Business Administration.
  • Outstanding communication and interpersonal skills, with the ability to interact effectively at all levels of the organization.
  • Previous experience in schemes business operations in Fintech, Payment, or Banking Indusrty.
  • Basic Knowledge regarding Service design, Architecture and flow.
  • Basic Knowledge about PMP, ITIL, Agility/Scrum Frame work
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