quickfirmx jobs

Job Role

• 
  Serve as the first point of contact for customers

• 
  Manage inbound inquiries through calls and emails

• 
  Resolve customer concerns and track issues

• 
  Coordinate with internal teams when necessary

Responsibilities

• 
  Handle customer interactions professionally and promptly

• 
  Provide accurate information about products or services

• 
  Log all interactions into the system and follow up as needed

• 
  Meet performance metrics and customer satisfaction targets

• 
  De-escalate issues and escalate when needed

Requirements

• English Level: B2+ to C1 (advanced level is required)

• 
  Previous experience in customer service is a must

• 
  Strong spoken and written English communication skills

• 
  Graduates and undergraduates are welcome to apply

• 
  Must be able to work from the office in Maadi

• 
  Strong problem-solving attitude and patience

Benefits

Base Salary (Gross):

• 
  First 3 months: EGP 11,000

• 
  Months 4–6: EGP 12,000

• 
  After 6 months: EGP 13,000

Additional Bonuses and Allowances:

• 
  Attendance Bonus: EGP 1,500

• 
  KPI Bonus: EGP 1,500

• 
  Transportation Allowance: EGP 1,100

Total Monthly Gross Package:

• 
  First 3 Months: EGP 15,100

• 
  Months 4–6: EGP 16,100

• 
  After 6 Months: EGP 17,100

Other Benefits:

• 
  Paid training (treated as official working days)

• 
  Medical insurance

• 
  Structured work environment with clear career path

Interview Process

• 
  First Interview: Online screening and introduction

• 
  Final Interview: On-site in Maadi with the partner company

If you meet the requirements and you're looking to grow your career within an E-Commerce account through our partner company, apply now.