Skip to main content
Post your resume and find your next job on Indeed!

operations associate jobs in New Cairo

Sort by: -
100+ jobs
  • View similar jobs with this employer
    • Minimum of 8 years in HR operations or shared services, preferably within global/matrix organizations.
    • Job Overview: The position will lead a team responsible…
    • View all PepsiCo jobs - القاهرة الجديدة jobs - Operations Associate jobs in New Cairo
    • Salary Search: People Experience and Operations Associate Manager (Employee Services) salaries in New Cairo
    • From handling various administrative duties to enforcing our policies and standards, you will contribute to the smooth functioning of our operations.
    • Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.
    • The Operations Executive/Associate will support the smooth and efficient operations of our healthcare management consulting projects.
  • View similar jobs with this employer
    • Training and on boarding of new associates.
    • Process customer orders: EDI, Open text and manual, samples, LC, interco and export.
    • Efficient and uninterrupted production and supply of products by optimizing material availability, inventory levels, and production schedules at Cairo…
    • Perform various administrative tasks to ensure smooth team operations.
    • At Roche you can show up as yourself, embraced for the unique qualities you bring.
    • Manage and train our 3PL vendors and associates to help deliver the best service for our customers.
    • Our Operations Supervisors drive the pulse of our operations…
    • Career Preview: Gain insight into daily operations and what a future role within our company could look like.
    • Ecolab is committed to fair and equal treatment of…
    • The incumbent will work in close collaboration with other operations areas, programmes in ROMENA.
    • Within delegated authority, the Associate Programme Officer (…
    • The Managed Services - HR Operations Senior Associate/Associate is responsible for providing HR support to clients, ensuring efficient HR operations.
    • We are looking for a Payouts Associate to join our Payouts Operations team.
    • The ideal candidate will join a team that takes full responsibility for carrying on…
    • JW believes our associates come first.
    • Monitors hotel operations sales performance against budget.
    • Reviews reports and financial statements to determine hotel…
    • You’ll support both internal leadership and external client work by helping identify new business opportunities, assisting with strategic planning, and…
  • View similar jobs with this employer
    • Map operations processes to customer satisfaction indicators.
    • Ensure operations are compliant with regulatory requirements, check periodically for updates.

Job Post Details

People Experience and Operations Associate Manager (Employee Services) - job post

PepsiCo
3.7 out of 5 stars
New Cairo

Location

New Cairo

Full job description

Overview:
Job Overview: The position will lead a team responsible for all aspects of employee transactions for 10,000 Egypt, Saudi Arabia and UAE PepsiCo associates across associated and interfaced systems based out of the Cairo Capability Center. Major Responsibilities include: Deliver customer quality and budget targets; ensure high quality and efficient transactions and customer interactions; proactively introduce processes and programs to drive continuous improvement; drive and influence technical improvements to SuccessFactors/IBM and other platforms to drive process improvement and productivity.
The role requires strong system knowledge and technical skills, process subject matter expertise as well as partnership with pan-PepsiCo HR leaders and cross-functional stakeholders to deliver SLA/CSAT based customer service. The leader will maintain a strong level of customer, supplier and vendor relationships in order to enable the successful implementation of corporate programs and delivery and optimization of processes.
Responsibilities:
  • Ensure all documentation and HR system updates are completed accurately and on time.
  • Govern contract generation, job changes, and status changes (e.g., LOAs, rehires, retirements).
  • Ensure adherence to local labor laws and internal HR policies.
  • Partner with legal/compliance to audit data and transactions.
  • Support audits (internal/external) with timely and accurate documentation.
  • Ensure maintenance of employee files (digital and physical) in compliance with data retention policies.
  • Oversee all related matters with social insurance offices/vendor and ensure that we support different internal stakeholders that require different services from social insurance ensuring business continuity (ex: vehicles licenses)
  • Oversee document issuance: employment letters, visa support, bank letters, etc.
  • Manage ticket resolution through HR service platforms (ServiceNow, myServices).
  • Track and improve service levels (SLAs) and employee satisfaction (CSAT/NPS).
  • Collaborate with tech teams to troubleshoot system issues or enhancements.
  • Participate in UAT (User Acceptance Testing) and deployment of HR technology updates.
  • Maintain up-to-date SOPs and process maps.
  • Train team members and ensure business continuity planning is in place.
  • Act as point of contact for cross-functional teams.
  • Manage external vendors providing HR services (e.g., document courier, background checks, social insurance ).
Qualifications:
  • Strong expertise especially Employee Central and myservices.
  • Proven knowledge of integrated systems like ServiceNow and ticketing/service management tools.
  • Minimum of 8 years in HR operations or shared services, preferably within global/matrix organizations.
  • Demonstrated success in managing vendors and service providers.
  • Strong customer service orientation and process improvement mindset.
  • Experience leading teams in high-volume, fast-paced environments.
  • Proficient in organization change management and operational agility.
Let Employers Find YouUpload Your Resume