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Job Post Details

Call Center Agent - job post

Nestlé
4.3 out of 5 stars
Cairo
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Location

Cairo

Full job description

Call Center Agent

POSITION SNAPSHOT
Company: Nestlé Business Services

Location: Cairo, Egypt.
Department: Source to Pay
Bachelor’s Degree Holder


Position Summary

Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.

  • The Call center Agent will be responsible for handling Waters Consumers Requests, 6 working days, one shift from 9:00 to 5:00 PM.



A Day in the Life

  • Responds to queries about Nestle Waters HOD services via various communication channels (Calls, WhatsApp Chats, Facebook Leads, Emails) by explaining necessary information.

  • Responds to requests by completing transactions and forwarding inquiries.

  • Corporate with a Home and Office Delivery Distribution Team to provide quality service to customers.

  • Identify, investigate, and resolve customer complaints.

  • Recognize and report patterns in customer calls to the managements.

  • Sells extra services by identifying upsell chances and discussing new features.

  • Gather all customer information and enter it into the ACW system.


AM I a GOOD FIT?-

  • Bachelor’s degree

  • 0-1 years of experience in relevant field

  • Strong Communication skills

  • Strong Sales Skill

  • Ability to work in a challenging environment.

  • Strong typing skills (Arabic and English)

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