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    • Familiarity with version control systems and managing software deliverables.
    • Troubleshooting skills for resolving configuration and system-related issues.
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    • Salary Search: Technical Support Specialist salaries in Cairo
    • Good knowledge of designing & developing REST, SOAP based APIs integrating multiple enterprise systems.
    • Design, develop, and maintain robust and scalable…
    • Monitor system performance and ensure compliance with security best practices.
    • Knowledge of version control systems (e.g., Git).
    • Identify opportunities for process improvements and system optimizations.
    • Gather and document business requirements from stakeholders, clients, and end-users.
    • Direct contact with customer responsible for managing project execution activities to achieve customer satisfaction.
    • At least 2-years industry experience.
    • Managing time sheets, bonuses, and incentive programs.
    • Designing and administering benefits packages, such as health insurance, retirement plans, and vacation…
    • Present ideas for system improvements.
    • Develop system integration software components according to requirement specifications.
    • Familiarity with software like Adobe Suite, Photoshop and content management systems.
    • Use markup languages like HTML to create user-friendly web pages.
    • Excellent problem-solving skills, with a focus on optimizing data workflows and system performance.
    • Monitor and enhance pipeline performance, ensuring timely…
    • Report issues through bug-tracking system.
    • Review requirements, specifications, and technical design documents to provide timely and meaningful feedback.
    • 10 years plus of relevant experience with data minning and modeling in telecom industry.
    • Lead the data science discussions with the Commercial Segments and…
    • 10 years plus of relevant experience with data minning and modeling in telecom industry.
    • Lead the data science discussions with the Commercial Segments and…
    • Tax calculations and preparation of tax forms.
    • Dealing with any third party.
    • Proven experience as an accountant or in a similar financial role.
    • Assisting management in developing corporates' marketing plan.
    • Managing social media pages and company website.
    • Organizational and time-management skills.
    • Continuously improve designs by adopting cutting-edge technologies and modern engineering methodologies.
    • Design and implement testing procedures to confirm…

Job Post Details

Technical Support Specialist - job post

Modern Telecom Systems
Cairo
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Location

Cairo

Full job description

Job Details

Experience Needed: 1 To 3 Years

Career Level: Experienced (Non-Manager)

Education Level: Bachelor's Degree

Job Description

  • Review and maintain configuration documentation for software products and environments.
  • Identify and manage configuration items in the Configuration Management System (CMS) repository.
  • Ensure version control is properly maintained for all software deliverables.
  • Manage changes to configuration items and maintain the integrity of baselines.
  • Perform audits on CMS and implement audit recommendations.
  • Report accurate configuration status and provide timely updates.
  • Build and deploy software, creating and maintaining environments (OS, databases, application servers).
  • Oversee the delivery of software applications to test and deployment environments.
  • Develop and enforce security guidelines to protect project items from unauthorized access or damage.
  • Ensure data integrity, security, and proper management of the CMS, including backup procedures.
  • Review and recommend improvements to existing Configuration Management processes.
  • Assist with the automation and maintenance of the Configuration Management System.
  • Troubleshoot and resolve configuration-related issues, and develop effective troubleshooting procedures.
  • Analyze root causes of support issues and collaborate with the development team for resolution.
  • Document resolved issues and propose preventive measures.
  • Respond to customer inquiries about product or process-related issues.

Job Requirements

  • Bachelor’s Degree in Computer Science or a related field.
  • Minimum of 1 year of industry experience in technical support or configuration management.
  • Strong knowledge of configuration management principles and best practices.
  • Experience with software deployment and environment maintenance (OS, databases, application servers).
  • Familiarity with version control systems and managing software deliverables.
  • Troubleshooting skills for resolving configuration and system-related issues.
  • Ability to manage backups and ensure data security.
  • Strong analytical skills with the ability to troubleshoot and resolve technical issues.
  • Excellent written and verbal communication skills to clearly document issues and communicate with customers.
  • Ability to work in an Agile/Scrum development environment.
  • Familiarity with security protocols to ensure the integrity and safety of configuration items.

We are looking for talented, highly motivated individuals who believe in excellence and are committed to high performance. If you are interested in becoming a part of our professional organization we’d love to hear from you. Check out our list of vacancies and send your resume to mts-hr@mts-mea.com

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