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Cloud Microsoft 365 IT Support Specialist (Mac Environment) - job post

Jadeer
Giza
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Location

Giza

Full job description

Job Description: Cloud Microsoft 365 IT Support Specialist (Mac Environment)

Job Summary:

We are seeking a highly skilled Cloud Microsoft 365 IT Support Specialist with expertise in SharePoint, OneDrive, and the full suite of Microsoft 365 products within a Mac environment. This role requires a professional who can provide on-demand support and maintain a high level of flexibility with timing to ensure seamless operations. The ideal candidate will have deep technical knowledge, excellent problem-solving skills, and a commitment to providing exceptional service.

Key Responsibilities:

1. Microsoft 365 Expertise:
  • Provide advanced support for SharePoint, OneDrive, Teams, Outlook, and other Microsoft 365 applications in a Mac environment.
  • Troubleshoot and resolve technical issues related to Microsoft 365 products and services on Mac devices.
2. Cloud Support and Administration:
  • Manage and maintain cloud-based Microsoft 365 solutions, ensuring optimal performance and reliability.
  • Configure and optimize Microsoft 365 applications to meet user and organizational needs.
3. SharePoint and OneDrive Management:
  • Assist in the design, implementation, and maintenance of SharePoint sites and libraries.
  • Provide support for file management, syncing, and collaboration tools using OneDrive.
4. On-Demand Availability:
  • Respond promptly to support requests and technical issues, providing assistance during flexible hours, including evenings and weekends, as needed.
  • Ensure minimal disruption to business operations through timely resolution of issues.
5. User Training and Documentation:
  • Provide training and guidance to users on effectively utilizing Microsoft 365 tools in a Mac environment.
  • Develop and maintain documentation for troubleshooting and usage best practices.
6. System Maintenance and Updates:
  • Monitor and apply updates to Microsoft 365 applications and Mac systems to ensure compatibility and security.
  • Stay informed about new Microsoft 365 features and Mac OS updates, implementing them where appropriate.

Qualifications and Requirements:

1. Educational Background:
A bachelor’s degree in Information Technology, Computer Science, or a related field is preferred.
  • Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator, Microsoft 365 Certified: Fundamentals) are an asset.
2. Technical Skills:
  • Expert-level knowledge of Microsoft 365 applications, particularly SharePoint, OneDrive, Teams, and Outlook.
  • Proficiency in managing and troubleshooting Microsoft 365 in a Mac OS environment.
  • Strong understanding of cloud-based systems and IT support tools.
3. Experience:
  • Minimum 3 years of experience providing IT support, with a focus on Microsoft 365 solutions.
  • Hands-on experience supporting Mac OS users in a professional setting.
4. Soft Skills:
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • High level of flexibility and responsiveness to meet on-demand support needs.
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