intouchcx jobs

Technical Advisor customer service- Walk-in Interview

Job Description

• Research and identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Ask customers targeted questions to quickly understand the root of the problem
• Track computer system issues through to resolution, within agreed time limits
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
• Provide prompt and accurate feedback to customers
• Refer to internal database or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals
• Maintain jovial relationships with clients

Job Requirements

• English B2- C1 Level is Mandatory
• 6 months Experience minimum in Call Center
• Rotational Shifts 24-7
• 9 Hours Shift Including 1 hour Break
• Males & Females are welcome to Apply
• Transportation allowance provided
• Location - Maadi Technology Park

Note: If you are interested please share your CV to whats app number :-
Simran:- 8121984814.

Job Type: Full-time

Pay: E£15,000.00 - E£17,000.00 per month

Application Deadline: 10/04/2025