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hotel operations manager jobs in Nasr City

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    • All hotel features/services, hours of operation.
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    • Five or more years’ operating experience in a similar…
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    • Manages all day-to-day operations.
    • Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
    • Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals.
    • In this role, you will be responsible for delivering a diverse range of projects from delivering on workplace experience needs and enhancing our safety programs…
    • Tour hotel daily, audit team members’ adherence to hotel policies and procedures in all phases of service and job functions.
    • Plan for future staffing needs.
    • Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel.
    • Previous experience in the hotel industry.
    • Oversee the planning and execution of all food and beverage operations.
    • To represent the Food and Beverage Department on the hotel's Executive Committee.
    • To manage and coach in the operation and be visible.
    • To liaise with the Kitchen and Beverage department on daily operation and quality.
    • The post is responsible for assisting the Office Manager with processing, verifying and reconciling monthly accounts, administration of HR Pay and Conditions of…
    • Manages all day-to-day operations.
    • Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
    • Guides daily Front Desk shift operations.
    • Supports all day-to-day operations.
    • Understands the impact of Front Desk operations on the overall property financial…
    • Previous experience within the hotel/leisure sector.
    • Manage relationships with hotel suppliers and report on their performance.
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    • Oversee the day-to-day operations of the sales team, ensuring that we implement and maintain efficient workflows that adhere to company policies and procedures.
    • Driving top line revenue for existing and newly connected hotels.
    • 2+ years of experience in hotel distribution, B2B travel technology, or connectivity…
    • Maintains positive working relations with SSC, customers and department managers.
    • Assists in the day-to-day operations of accounts receivables, ensuring that…

Job Post Details

Director of Operations - job post

AccorHotel
4.0 out of 5 stars
Cairo

Job details

Job type

  • Full-time

Location

Cairo

Full job description

Company Description


"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"


Job Description


The Director of Operations is responsible for oversight of all operational aspects of the Hotel including the Restaurant, Bar, Spa, Housekeeping. Additionally, In-Room Dining, Pool and Private Dining will report directly to you. In the absence of the General Manager, the Director of Operations shall oversee all aspects of the Hotel operation. Responsibilities include, but are not limited to: Promoting and fostering a cooperative and professional working environment, ensuring positive morale and teamwork, ensuring each department meets budgeted payroll and other expenses, developing and recommending revenue enhancement strategies, and recruiting, supervising and directing the management staff.

  • Maintain complete knowledge of:

    • All hotel features/services, hours of operation

    • All room rates, special packages and promotions

    • Daily house count and expected arrivals/departures

    • Room availability status for any given day

    • Scheduled daily group activities.

    • All menu selections available in all outlets

    • F&B outlet layout, table/seat/station numbers, proper table set-ups, room capacities, hours of operation and price ranges.

    • P.O.S. and manual procedures.

    • The department’s financial standing at all times (month-to-date and year-to-date).

  • Conduct performance reviews, coaching and counseling and disciplinary action as needed for direct reports in accordance with Hotel and Company standards.

  • Ensure that all Hotel and Company standards of service are adhered to in each departments.

  • Ensure that all Hotel and Company standards of safety are adhered to in each department.

  • Research and recommend process improvement as needed in each department.

  • Participate in and support hotel and company efforts towards sustainability and environmental initiatives.

  • Procure organic and sustainable products as needed for guest rooms.

  • Research and recommend hotel amenities as needed.

  • Serve as primary Hotel representative for VIP guests, ensuring accurate, thorough and timely communication with all departments prior to, during and after guest’s stay.

  • Ensure that special guest requests are handled appropriately in accordance with Hotel and Company standards.

  • Maintain knowledge and understanding of monthly Profit & Loss Statement.

  • Ensure each department meets budgeted payroll and other expenses.

  • Ensure compliance with staffing and labor standards in order to properly control labor expense.

  • Review daily revenue and labor reports, ensuring that any inaccuracies are addressed with the Finance Department.

  • Ensure accounting procedures are administered properly by staff.

  • Oversee the development of annual departmental budgets.

  • Consistently strive to maximize revenue and occupancy. Be fully aware of budgeted revenues and expenses.

  • Monitor and analyze the payroll to ensure maximum effectiveness towards guests’ services while realizing full profit potential.

  • Promote and foster a cooperative and professional working environment, ensuring positive morale and teamwork.

  • Hold consistent departmental meetings.

  • Attend Executive Committee Meetings, Managers’ Meetings, Safety Committee Meetings, morning arrivals meeting, and all training meetings as scheduled. Ensure that information from these meetings is communicated to all employees as needed.

  • Respond properly and take a supervisory role in any resort emergency or safety situation as well as insure the proper control and instruction of said emergency procedures.


Qualifications
  • Five or more years’ operating experience in a similar capacity within a luxury hotel
  • Preferably with both Rooms and Food & Beverage experience
  • Strong aptitude in financial management, financial reports and analysis.
  • Demonstrated track record of strong attention to detail and strong communication skills.
  • Ability to work a flexible schedule, including weekends and holidays, according to department needs

Additional Information


Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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