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About Empire Cooperative

At Empire Cooperative, our mission is to provide solutions for consumers with delinquencies to financially reset giving them peace of mind. Our vision is to recover $240 million in delinquent accounts and share profits within the Empire – from executives to collectors.

We inspire each other, hold each other accountable, and celebrate amazing results. Our core values guide everything we do:Inspiration | Accountability | Transparency | Discipline | Alignment | Results

Our team’s success is our top priority. We are committed to helping you achieve personal, professional, and financial growth.

Job Summary: Collector I (Entry-Level)

Collector I is the foundation of our team – driving success through proactive outreach to customers regarding past-due accounts. This role requires resilience, discipline, and a results-driven mindset to engage customers and contribute to stabilizing our clients’ finances.

We offer seamless onboarding and training, enabling rapid progression into higher-level negotiation and leadership roles.

Key Responsibilities

• High-Volume Outbound Calling: Make 400-450 calls daily to reach consumers and discuss outstanding debts (with occasional inbound calls).
• Achieve Collection Targets: Consistently meet individual monthly goals by driving successful payment solutions.
• Effective Communication: Use persuasive communication techniques to guide customers toward financial resolutions, while adapting your approach based on each customer’s situation.
• Multi-Tasking: Navigate multiple screens, conduct web searches, and update account records—all while engaging customers on calls.
• Script & Compliance Adherence: Follow company-provided call scripts to ensure consistency, professionalism, and legal compliance, while adjusting tone and approach to maximize rapport and results.

What We Look For: Key Competencies

✅ High Energy & Resilience: Bring enthusiasm and positivity to each call, inspiring confidence and creating a positive experience for customers.✅ Results-Driven & Self-Motivated: Take ownership of your success—stay focused on performance goals and push to exceed them.✅ Professionalism & Accountability: Navigate challenging conversations with patience and professionalism, owning both your performance and your growth.✅ Discipline & Organization: Maintain accurate records and manage your time effectively. Stay consistent with scripts and company processes.✅ Transparency & Team Alignment: Communicate openly with customers and colleagues, working together toward common goals.

Position Perks

• Competitive Pay: E£14,400 – E£42,135.74 per month (Base + Performance-Based Bonuses)
• Performance Incentives: Unlock raises and leadership opportunities within 3 months based on performance.
• Professional Growth: Clear paths to Negotiator and Management roles.
• Supportive Team Culture: We celebrate success together and help each other grow.

Education & Experience

• Entry-Level Friendly: No prior experience is required, but Telemarketing, Sales, or Debt Collection experience is a plus.
• Strong work ethic, communication skills, and willingness to learn are key.

Work Environment & Physical Requirements

• Remote Position (Work from home).
• Prolonged periods sitting at a desk, using a computer and phone.
• Camera on Policy for first 30 Days

Diversity & Inclusion Commitment

Empire Cooperative is an Equal Opportunity Employer. We celebrate diversity and foster an inclusive environment for all employees, regardless of race, color, religion, age, gender identity, sexual orientation, national origin, or disability.

Next Steps – Ready to Join the Empire?

Apply Now: Submit your resume today! Learn More About Us: Visit to explore our Mission, Vision, and Core Values. Qualified Candidates: We will contact you through recruiter@empirecooperative.com to schedule the next steps.

We look forward to welcoming you to the Empire!

Job Type: Full-time

Pay: E£376,320.00 - E£626,349.00 per year