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front desk agent jobs in Cairo

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Job Post Details

Front Desk Agent - job post

Four Seasons
4.1 out of 5 stars
Cairo
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Job details

Job type

  • Full-time

Location

Cairo

Full job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

The heartbeat of the nile. In the heart of Cairo on the banks of the River Nile, our Hotel opens the door to discovering Egypt’s 5,000-year-old ancient mysteries. Just a short drive away, set out to explore the majestic pyramids, the 1,000-year old market, the 12th-century citadel and the ancient Egyptian museum. Later, experience Cairo’s breathtaking sunset from the Nile on a traditional felucca, dine at our nine acclaimed restaurants, relive the pharaoh’s beauty secrets at the Spa or simply take an art tour to see the collection of contemporary local artwork that fills our halls.

About the role:

The Front Desk Receptionist welcomes guests to the property, providing an exceptional guest experience at check-in, during the guest’s stay and on departure. This role works to achieve the highest level of guest satisfaction during their arrival and departure, plus responding to a wide variety of guest requests, assessing guest needs, adding personal recommendations, and aligning with Four Seasons service standards. This role is part of the Front Office, reporting into the Front Desk Manager, Ahmed Aboulelah

What you will do:

  • Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible

  • Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, et c.

  • Responds to all guest requests in an accurate and timely manner. Interaction s with guest will be in person and by phone;

  • Resolves guest complaints , and find opportunities to recognize and personalize the service

  • experience for all guests

What you bring :

  • One + years e xperience working within a luxury hotel or similar environment is considered an asset

  • Excellent interpersonal skills and communication skills

  • Cross cultural sensitivity, and customer service orientation

  • Guest centricity and understanding the importance of guest’s preferences .


What we offer:


  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Employee Discount for stays at any Four Seasons worldwide
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meals

Schedule & Hours:

  • Full time (8 working hours and one hour break on daily basis and 6 days off per month).

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