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- Fawaterak6th of October City·
- Respond to Customer Inquiries via chat, email, and calls in a timely and efficient manner during the night shift.
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- Salary Search: Customer Support Specialist salaries in 6th of October City
- Fawaterak6th of October City·
- Prospect, qualify, and generate leads through various channels, including cold calling, email outreach, social media, and networking events.
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- Salary Search: Junior Sales Acquisition salaries
- Fawaterak6th of October City·
- We are seeking a dynamic and results-driven Strategic Partnerships Manager to identify, build, and manage high-impact partnerships within the fintech ecosystem.
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- Fawaterak6th of October City·
- Analysis of the needed testing documents.
- Conducting a project/iteration-specific Functional Test Plan and walk-through.
- Performing the Non-functional Testing.
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- Salary Search: Software Quality Control salaries
- Fawaterak6th of October City·
- The ideal candidate will have deep industry knowledge, a proven track record in B2B sales, and the ability to develop strategic relationships.
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- Salary Search: Senior Sales Acquisition salaries in 6th of October City
- Fawaterak6th of October City·
- This role is instrumental in delivering advanced technical support, managing escalated issues, and collaborating with cross-functional teams to enhance our…
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- Salary Search: Senior Merchant Support salaries
Job Post Details
Job details
Job type
- Full-time
Location
6th of October City
Full job description
- Respond to Customer Inquiries via chat, email, and calls in a timely and efficient manner during the night shift.
- Troubleshoot technical and financial issues and provide clear guidance or escalate when needed.
- Monitor system alerts and report any technical issues to the appropriate teams.
- Maintain accurate records of customer interactions and transactions using our CRM system.
- Ensure a high level of customer satisfaction through effective communication and problem-solving.
- Follow up with users to ensure their issues are fully resolved.
- Collaborate with cross-functional teams to improve support processes and customer experience.
Requirements
- Previous experience in customer support, preferably in a fintech or tech-driven environment
- Comfortable working night shifts and weekends if needed
- Ability to work under pressure and manage time effectively
- Tech-savvy with the ability to quickly learn new tools and systems
- Familiarity with CRM platforms and support ticketing systems is a plus
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