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Job Post Details

Customer Support Representative (Financial Services or Forex) - job post

Beemarkets Securities & Financial Products Promotion
Cairo

Job details

Job type

  • Full-time

Location

Cairo

Full job description

Customer Support Representative (Financial Services or Forex)
Egypt

Responsibilities:
ꔷ Respond promptly to inbound and outbound client inquiries, such as deposits and withdrawals via email, phone, or live chat, ensuring smooth account operations and client satisfaction.
ꔷ Troubleshoot technical issues with forex trading platforms, identify and coordinate complex issues with appropriate teams, and manage client expectations to ensure client's complaints are solved appropriately.
ꔷ Support ongoing account needs, such as updating payment details or assisting with trading-related queries, to enhance the client experience.
ꔷ Recording and organizing client issues and requests to offer actionable insights to management.
ꔷ Working as part of a team to ensure department KPI's are met, particularly with regards to response times and client satisfaction levels.

Qualifications:
ꔷ 2+ years of customer service experience, preferably in financial services or forex.
ꔷ Familiarity with forex trading platforms and terminology.
ꔷ Strong interpersonal skills, fluent in local language and English communication.
ꔷ Always demonstrate a positive and professional image.
ꔷ Ability to work 24/5 shifts, aligning with forex market hours, including nights as needed.

Work: Full Time
Work Mode: Remote

Job Type: Full-time

Application Deadline: 28/03/2025

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