customer support coordinator jobs in Cairo

Company Description

About the Client:

Our client is a retailer of home textiles and accessories, with six vibrant stores across the kingdom, located in Jeddah, Riyadh, and Madina. In addition to physical stores, their e-commerce platform serves customers nationwide.

Their aim is to be a distinguished lifestyle brand, offering products with designs that make a statement. They are committed to providing our customers with high-quality materials at reasonable prices. They believe in enhancing their customers' living spaces with beautiful and comfortable home essentials that reflect their personal style

Job Description

The Operations Coordinator plays a key role in organizing and supporting daily business activities across retail, warehouse, and e-commerce functions. This role ensures that tasks are completed, reports are prepared, and internal processes are followed and improved where necessary. The coordinator also works closely with the CEO and serves as a liaison with technical freelancers (ERP, e-commerce, mobile app), helping bridge execution gaps and maintain operational clarity.

Key Responsibilities:

Daily Operations Coordination

• Track routine tasks and daily activities across stores, the warehouse, and online orders.

• Follow up on stock movements, warehouse receipts, and replenishments.

• Support operational readiness for seasonal campaigns or product launches.

• Monitor SOP compliance and flag process gaps for improvement.

Reporting & Documentation

• Extract and prepare regular reports from the ERP system (sales, stock, performance).

• Maintain organized and up-to-date SOPs, forms, and company templates.

• Compile and summarize KPI data into weekly or monthly reports for leadership.

Process & Policy Support

• Assist in drafting and rolling out policies and procedures across departments.

• Keep checklists and workflows up to date (e.g., onboarding, product flow, audits).

• Schedule recurring tasks and follow up with departments on completion.

Technical & Systems Coordination

• Act as the main point of contact between internal teams and external freelancers or agencies for ERP, mobile app, and e-commerce upgrades, integrations, new developments, and technical issues.

• Coordinate internally with relevant departments.

• Test and verify system updates or changes before deployment.

CEO Support & Cross-functional Follow-up

• Attend key discussions with the CEO and follow up on assigned action items.

• Coordinate across departments to ensure timelines are met.

• Identify inefficiencies and propose small-scale improvements.

Qualifications

• 
  Bachelor’s degree in Business Operations or a related field.

• 2–4 years of experience in retail operations, coordination, or administrative support.

• Strong command of Excel (pivot tables, lookups, data cleanup, and formatting).

• Strong communication and documentation skills, with the ability to convey information clearly and maintain organized records.

• Familiarity with ERP and inventory systems, including the ability to test updates and identify functional issues.

• Native Arabic speaker with fluent written and spoken English.