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customer service representative jobs in Cairo

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Customer Support Representative - job post

Rankoussi Group
New Cairo
$١٥٬٠٠٠ - $١٨٬٠٠٠ لكل شهر

Job details

Here’s how the job details align with your profile.

Pay

  • $١٥٬٠٠٠ - $١٨٬٠٠٠ لكل شهر

Job type

  • Full-time

Location

New Cairo

Full job description

· Providing introductory information to new customers

· Ensuring that customers are satisfied with products or services

· Following up with clients or customers to check that they’re still satisfied with any purchases

· Letting customers or clients know about additional products or services

· Determining the quickest, most effective ways to answer a client’s or customer’s questions

· Escalating queries and concerns

· Troubleshooting common issues with a product or service

· Monitor and moderate social media channels (e.g., Facebook, Instagram, Twitter) to ensure timely responses to comments, messages, and mentions.

· Engage with our online audience by responding to inquiries, comments, and reviews in a professional and friendly manner.

· Handle incoming phone calls from clients, addressing their inquiries, concerns, and requests promptly and courteously.

· Provide accurate information about our products or services and assist clients in placing orders or resolving issues.

· Maintain records of customer interactions, transactions, comments, and complaints for future reference and analysis.

Job Type: Full-time

Pay: E£15,000.00 - E£18,000.00 per month

Ability to commute/relocate:

  • New Cairo: Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • Bachelor's (Required)

Experience:

  • Customer Service: 2 years (Required)

Language:

  • English (Required)
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