customer service jobs in Alexandria

Global Study UK are a London based educational consultancy specialising in student recruitment and support with local offices in Egypt (Heliopolis, 6 October City, 5th Settlement and Alexandria), Lebanon (Hamra, Achrafieh and Jbeil), Morocco (Casablanca) and Oman (Muscat). Our London office is available for students to visit prior to enrolment and during their studies.

This is an exciting opportunity for a driven and motivated individual who wants to make a difference in students' life. You will join a dynamic international team and will be responsible for converting inquiries from students who are interested in studying in the UK. Your responsibilities would include converting inquiries into applications, and then enrolments to our partner universities in the United Kingdom. The responsibilities include:

· Lead Call enquirers who registered / attended GSUK Events

· You will also contact students via phone, email, text.

· Meet students face to face

· Assess Inquiries / Applications Academic background

· Discuss Student options at lead stage based on their financial suitability

· Attend Education Events

· Plan Recruitment Trips in target market

· Process Applications to Partner Universities (Direct, UCAS, Online)

· Manage your student application portfolio through regular follow up.

· Ability to forecast your application portfolio to a final enrolment to our operations team and partner universities through CRM

· Liaise with Visa & Compliance Team to convert students in ethical and compliant manner.

· Liaise with our Partner Universities in professional and timely manner.

Qualifications, Knowledge, Work Experience:

• Bachelor’s Degree or above
• Excellent written and spoken English
• Proven track record of relevant work experience; customer service or administrative experience is beneficial
• Knowledge of UK HE system
• Understanding Entry requirements of studying in the UK. (Training provided)
• Awareness of UK immigration regulations, specifically Tier 4 Visa (Training provided)
• Understanding the different admissions policies of our partners & universities (Training provided)
• Understand Conversion techniques to meet target.
• Understanding of fast and timely response to increase conversion.

Personal Qualities:

• Highly motivated, focused and results driven
• Optimistic, positive and supportive in all interactions with others
• Ability to self-motivate and self-manage your student portfolio through positive relationship management.
• Ability to handle targets and work to reach & exceed goals
• Ability to work within a team
• Understanding of different cultures, and working with students / colleagues / partners of different backgrounds

Who we are looking for:

We are looking for a bright and enthusiastic individual with excellent interpersonal, customer service and communications skills, and the confidence to liaise with Partner Universities, Regional Offices and the head office based in London, UK. You will ideally have an understanding of/ interest in students, education and may have some experience in consultative sales of high-value/ luxury brand products. You will be able work under your own initiative to manage your workload, prioritize, and meet deadlines.

This is a great opportunity for somebody to be involved and develop different skill sets (Account Management, Higher Education, Marketing, International Marketing, Social Media Advertising, Recruitment, International Recruitment, Event Management, Salesforce, Business Strategy, Public Speaking).

Job Types: Full-time, Permanent

Pay: From E£10,000.00 per month