cne jobs

خدمه عملاء - (كود الوظيفة: CSR01)

التاريخ: الثلاثاء 13, يوليو, 2021 - نوع الوظيفه: Full Time - المستوى الوظيفى: مبتدا - الموقع: مدينة الإنتاج الأعلامى السادس من أكتوبر

المهام و المسؤليات:

• Handling customer inquiries (Voice & face to face).
• Provide customers with excellent service and accurate information.
• Managing large amounts of inbound and outbound calls in a timely manner.
• Following call center “scripts” when handling different topics.
• Identifying customers’ needs, clarify information, research every issue and providing solutions.
• Providing courteous and professional phone support to callers.
• Updating customer account information, as needed; and escalating calls when a manager or higher level representative is needed.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.

متطلبات الوظيفة:

Age starting 21 years and not more than 30 years
Bachelor degree is a must
Very good in English
Good appearance
Excellent communication & problem solving skills
Military service status (Completed or Exempted)
Ability to work under pressure
Ability to work on shift basis
Greater Cairo residence is a must

المميزات:

Transportation
Social insurance
Medical insurance
Annual profit share