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- اورنچ مصرمصر·
- Receive incoming calls for Orange Triple play.
- Inform Orange Wi-Fi and Triple play customers about any planned maintenance by outgoing calls or mails.
- Tabbyمصر·
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- Presto Businessman Services LLCAlexandria·
- 2+ years of experience in call centers or a similar role.
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- ConcentrixGizaEmployerActive 3 days ago·
- Previous experience in customer service or call center for at least 6 months.
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- TeleperformanceNew CairoEmployerActive 4 days ago·
- We're hiring full-time, onsite Call Center Agents to start immediately. .
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- Mr tailorMaadiEmployerActive 6 days ago·
- Assign daily tasks and delivery schedules to couriers.
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- Customer Service For Real Estate Company In Cairo.
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- Nile ProjectsAlexandria·
- Handle all incoming/outgoing calls of the call center.
- Provide follow up, occasional campaigns and call backs blended with normal inbound calls.
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- naos solutionsMaadiJob description - لو كنت طالب أو حديث التخرج. - سنك أكتر من 18 سنة وحتي 30 سنة. - خبرة أو بدون خبرة. - مستواك في الإنجليزي متوسط أو فوق المتوسط. - من سكان...EmployerActive 4 days ago·
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- Bonyan AcademyCairoTypically responds within 6 daysEmployerActive 3 days ago·
- At least 1 year of experience in Customer Service in an international call center.
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Job Post Details
Triple Play, Contact Center - Specialist - job post
مصر
You must create an Indeed account before continuing to the company website to apply
Location
مصر
Full job description
About the job Triple Play, Contact Center - Specialist
Purpose of the job
Handling all the inquiries, requests and complaints of the customers which are received via inbound/outbound calls or mails in order to fulfill their requirements within the quality standards of the company and departmental objectives to maintain company image.
Duties and responsibilities
- Receive incoming calls for Orange Triple play.
- Interface directly with customers to figure out the confronted problems in order to resolve it.
- Send customers problem to the concerned party and follow up in order to solve it in the pre-determined service level.
- Initiate tickets on CRM for all handled case.
- Report escalated issues to management team in order to minimize customer downtime.
- Monitor Orange Triple play customers and Initiate outgoing calls for lines that are physically down in order to solve their problems.
- Initiate outgoing calls for Triple play customers in order to inform them about the problem updates to confirm the problem resolution.
- Inform Orange Wi-Fi and Triple play customers about any planned maintenance by outgoing calls or mails.
- Handle the received e-mails.
Job specification
Education
- Bachelor degree from a recognized university.
Experience
- 0 - 2 years of experience in the same function.
Skills and abilities
- Very good English and Arabic both spoken and written.
- Good computer skills.
- Good knowledge of network.
- Good communication skills.
- Customer oriented.
Working conditions:
- Rotational Shift basis 8 hours including 1 hour break
- Males: work on night shifts & Overnight shift .
- Females: Maximum till 10 PM during winter and till 11 PM during summer
- Days Off: 2 consecutive days, excluding the weekends. Accepted candidates will attend an induction (training before login)
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