business analyst jobs

Responsibilities:

• Provide support to Customer Account Specialists to PepsiCo Sales team, KAMs, and Distributors, enabling achievement of critical customer initiatives and KPIs including: monthly sales targets, ,on time delivery, fill rate, returns/deductions, supporting major retailers. Review and validate customer claims and deductions
• Support PepsiCo export operations that include communications with supply chain , sales, shipping line, local brokers, and customers.
• Reminder for Distributor contract renewal (where applicable)
• Supervise monthly payment reconciliation for all credit customers including information (payment track record) for terminating customers (due to bad payment record or other reason)
• Maintain Customer Master Data and Maintain policies, processes, and tools.
• Receive data from Field Sales and Verify customer information. Make updates to customer information as necessary. Receive data from Field Sales and Verify customer information
• Review distributor and customer dashboards (Claims data, incentives, D&A)
• Manage customer service issues (create service ticket, coordinate with Zone Admins). Generate weekly reporting to track ASN compliance by bin /RSRs. Distribute weekly reports to Field leaders via email
• Complete weekly analysis and reporting of fill rate against customer order (95% standard) to ID root causes
• Drive and support continuous process improvement and standardization in order to increase efficiency
• Report shared service performance on Customer/Distributor Management order to Capability and Sales Lead
• Participate in regular operational review calls with Business Partners and Business Leaders
• Drive and contribute to cross-functional and/or cross-hub projects that drive productivity and track value realization.
  People Responsibilities
• Work with other capability leaders within GBS and sector to deliver end-to-end order management solutions for business partner while advancing and harmonizing capability for future
• Serve on functional and cross-functional teams and have the skills to consult with team members as to the Sales impact and advise them on a prudent course of action
• Discuss team performance with management and make recommendations for team development and succession planning
• Maintain relationship with key business stakeholders
• Manage team’s scope, workload and ad hoc requests
• Act as a point of contact for BU sales teams and multi-function business leaders
• Ongoing training of team members
• Identify and resolve recurring performance problems and improvement opportunities
• Train, coach, and direct both own team and members of other capability teams to ensure continuous improvement in processes and functions

Qualifications:

• Minimum 5 years of experience in Sales/Sales Trade Management Operations/Supply Chain/Logistics
• Bachelor’s degree in commerce/business administration/Supply China a relevant discipline.
• 3-4 years of previous experience as planner, logistics specialist or customer account specialist preferred including the usage of relevant tools and software packages. Knowledge on cloud-based data analytics platforms
• Demonstrate sound financial acumen, data analysis strength with strong attention to detail
• Distibutors / Customer management capabilities
• Previous experience as a people leader
• Ability to provide superior customer service
• Propensity Ability to learn PepsiCo software systems and other tools and technologies MS Office programs
• Best-in-class time management skills, ability to multitask, set priorities, and plan
• Strong use of influencing skills to gain alignment
• SAP & PBI basic knowledge
• Towering strength in O2C processes, ways of working, and systems
• Strong reporting analytical skills
• Leans Six Sigma & Process Improvement awareness (process improvement)
• Ability to handle manage large diverse teams
• Strong leadership and people development capabilities, equipped with general interpersonal skills
• Language skills English – business fluent /Chinese for Dalian
• Increase business agility – Out compete, Smart decision, grow faster
• Excellent written and oral communication skills (Arabic/English); consistently communicates using appropriate methods for situation and audience in clear, concise and professional manner
• Ability to work collaboratively and proactively with multi-functional teams
• Be flexible, organized and able to handle competing priorities
• Organization effectiveness