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Job Post Details

Customer Experience Specialist - job post

BTECH
4.0 out of 5 stars
Nasr City

Job details

Job type

  • Full-time

Location

Nasr City

Full job description

  • Enhance the Customer Experience for (online -Contact Center – B2B- Market place)
  • Analyze the sales channels, customer behavior, satisfaction, and pain points through observation, surveys, and feedback analysis
  • Calculate and analyze customer complains to improve customer retention %
  • Collaborate with stakeholders' operations, merchandising, and design teams to optimize the Online environment and customer journey
  • Review the customer complaints and customer negative feedback from all channels

Requirements

  • Education: Bachelor’s Degree
  • Years of experience: From 1 to 3
  • Customer Relationship Management Software (CRM)
  • Excellent in Microsoft Package.
  • Very. Good English.
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