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    • Supervise and support a team of client onboarding and sales representatives.
    • Conduct regular training, mentoring, and performance evaluations to build a high-…
    • View all المعادي jobs
    • Salary Search: Sales Operations Supervisor salaries
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    • Degree level or equivalent (Business or Science Degree);
    • 8+ years of experience, preferably in a customer support in the telecommunication industry.
    • Holds accountability for the Quality of solutions provided to Customer.
    • Has awareness of overall and service management profitability of their customers.
    • To have overall accountability for the quality of solutions provided to multi-national Customers.
    • (measure service provided against defined Service Level…
    • Holds accountability for the Quality of solutions provided to Customer.
    • Has awareness of overall and service management profitability of their customers.
    • Holds accountability for the Quality of solutions provided to Customer.
    • Has awareness of overall and service management profitability of their customers.
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Job Post Details

Sales Operations Supervisor - job post

Bravo
3.9 out of 5 stars
Maadi

Job details

Job type

  • Full-time

Location

Maadi

Full job description

Key Responsibilities:

1. Team Leadership & Coaching

  • Supervise and support a team of client onboarding and sales representatives.

  • Conduct regular training, mentoring, and performance evaluations to build a high-performing team.

  • Monitor daily activities and ensure alignment with company goals and client satisfaction standards.

2. Sales & Target Management

  • Set individual and team sales targets in coordination with upper management.

  • Track performance metrics and drive team members to meet and exceed targets.

  • Identify opportunities for growth in assigned territories and suggest strategies accordingly.

3. Operational Oversight

  • Ensure 100% completion of client documentation and adherence to onboarding protocols.

  • Conduct spot checks and audits to verify accuracy and compliance in client files and reporting.

  • Ensure team adherence to location schedules, timekeeping, and company conduct standards.

4. Reporting & Compliance

  • Review and consolidate daily reports from team members, ensuring accuracy and timely submission.

  • Monitor compliance with regulatory requirements and company policies in all field activities.

  • Escalate risks, operational gaps, or misconduct to management as necessary.

5. Field Engagement & Problem Solving

  • Join field visits periodically to support team activities, address client escalations, and identify real-time challenges.

  • Provide frontline feedback to improve processes, tools, and customer experience.

  • Serve as a role model for professional behavior and client interaction quality.

Key Performance Indicators (KPIs):

  • Team target achievement rate (monthly/quarterly).

  • Document accuracy and compliance score.

  • Team punctuality and schedule adherence.

  • Client satisfaction and complaint resolution time.

  • Accuracy and timeliness of reporting.


Qualifications & Experience:

  • Bachelor's degree in Business, Finance, or related field.

  • 2–4 years of experience in sales supervision, preferably in financial services or consumer finance.

  • Proven track record of achieving sales targets and managing field teams.

Skills & Competencies:

  • Leadership and team management

  • Sales planning and execution

  • Excellent communication and interpersonal skills

  • Attention to detail and compliance mindset

  • Problem-solving and decision-making abilities

  • Proficiency in MS Office and sales reporting tools

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