astellas pharma europe jobs

About Astellas:

At Astellas we are a progressive health partner, delivering value and outcomes where needed.

We pursue innovative science, focussing initially on the areas of greatest potential and then developing solutions where patient need is high, often in rare or under-served disease areas and in life-threatening or life-limiting diseases and conditions.

We work directly with patients, doctors and health care professionals on the front line to ensure patient and clinical needs are guiding our development activities at every stage.

Our global vision for Patient Centricity is to support the development of innovative health solutions through a deep understanding of the patient experience. At Astellas, Patient Centricity isn’t a buzzword - it’s a guiding principle for action. We believe all staff have a role to play in creating a patient-centric culture and integrating an awareness of the patient into our everyday working practices, regardless of our role, team or division.

We work closely with regulatory authorities and payers to find new ways to ensure access to new therapies. We deliver the latest insights and real-world evidence to inform the best decisions for patients and their care-givers, to ensure the medicines we develop continue to provide meaningful outcomes.

Beyond medicines, we support our stakeholder communities to drive initiatives that improve awareness, education, access and ultimately standards of care.

The Opportunity:

As a Customer Operations Officer, you will report directly to the Customer Operations Lead T-MEA (Turkey, Middle East & Africa). The role will become part of an organizational area of Customer Operation that includes several countries/affiliates within T-MEA.

Hybrid working:

At Astellas we recognise the importance of balancing your work and home life, so we offer a hybrid working solution allowing time to connect with colleagues in person at the office alongside the flexibility to work from home; optimising the most productive work environment for you to succeed and deliver.

Key Responsibilities:

• To manage all activities within the order-to-delivery area including customer relationship management, order fulfillment, and liaising with various supply chains as well as relevant enterprise-wide teams to ensure stable supply and a high quality of service to first-trade customers.
• Ensure a stable supply chain and deliver a high standard of service to first-trade customers and distributors.
• The role will become part of an organizational area of Customer Operation that includes several countries/affiliates within T-MEA.
• Oversee inventory management and demand planning functions to align with local market requirements, ensuring optimal stock levels and accurate demand forecasting.

Essential Knowledge & Experience:

• Previous experience in a similar role with demonstrated effectiveness in a supply chain function with a multinational pharmaceutical organization.
• Proficiency in SAP O2C or similar ERP systems, with strong knowledge of order management and inventory control.
• Business skills to deal with external parties based on long-term relationships.
• Excellent communication, problem-solving skills, and a customer-focused mindset.
• Familiarity with regional trade compliance is essential.
• Fluent in English & Arabic.

Preferred Experience:

• Should be able to collaborate with cross-functional teams effectively.
• Experience in demand planning or audits within the pharmaceutical industry.
• Knowledge of MEA supply chain dynamics is a plus.

Education/Qualifications:

• Bachelor’s degree in Supply Chain, Business or equivalent.

Additional Information:

• This is a permanent, full-time position
• Candidates should be based in Cairo, Egypt.
• This position follows our hybrid working model. Role requires a blend of work from home and a few days in our Cairo office. Flexibility may be required in line with business needs. Candidates must be located within a commutable distance of the office.

What We Offer:

• Being part of a global organization contributing towards improved patient lives
• Opportunity and support to continuous development

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Types: Full-time, Permanent