amideast, inc. jobs

COMPANY DESCRIPTION
Established in 1951, Amideast is an American nonprofit organization dedicated to creating hope, opportunity, and mutual understanding among people in the Middle East, North Africa, and United States through life-changing opportunities for education and cultural exchanges.
Working with local, regional, and international partners, we provide programs and services that improve educational opportunity and quality, expand access to U.S. study, empower youth and women, strengthen local institutions, and develop language and professional skills for success in the global economy. Headquartered in Washington, D.C., Amideast operates offices in 11 countries in the MENA region. For more information, visit us at www.amideast.org.

POSITION DESCRIPTION
Test Center Administrator in Prometric centers to lead and control the computer-based test center environment. The Test Center Administrator plays a critical role in the protection of our clients’ intellectual property and ensuring the integrity of tests delivered in Prometric centers. They must be vigilant, disciplined, and diligent in his/her test delivery duties.

RESPONSIBILITIES

The Test Center Administrator (TCA) will mainly proctor computer-based test candidates. Duties include but are not limited to:

• Provide security at the testing facility and ensure all locks and security systems are properly used
• Take required security precautions when candidate arrives for testing
• Check IDs according to client specifications
• Perform biometric procedures, both during check-in & before and after breaks
• Launch exams
• Escort candidates into testing area and instruct examinees on use of computer
• Monitor candidates while they are taking their tests
• Administer exam breaks and verifying the returning examinee
• Communicate with Prometric’s Global Test Center Support to escalate technical and immediate issues
• File Center Problem Reports (CPRs in AP&C centers; Site Reports in IT center)
• Respond to temporary crises and difficult situations, e.g., technical malfunction
• Receive candidate telephone calls and provide appointment confirmations and directions to the test center
• Sign candidates out of testing room when testing is complete
• End the exam; collect note boards, scratch paper and exhibits, printing score reports
• Operate the computers systems used to check-in examinees and deliver tests
• Professionally interact with examinees
• Deal with potential cheating situations
• Order testing supplies
• Deliver testing accommodation exams
• Ability to deal with adverse situations
• Operate computer software and other test center equipment
• Become an expert with Prometric’s test administration software
• Support operations and technical personnel with the data communications
• Operate a video camera, VCR, digital camera, telephone system, and alarm system
• Other customer service, operational, administrative, or duties directed by the Test Center Manager

QUALIFICATIONS & SKILLS

• Bachelor’s degree of any discipline
• Knowledge of basic PC operations and Windows, familiarity with Microsoft Word and Excel is preferred
• Exposure to computer hardware and networks
• Arabic & English fluency is required
• Must be able to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees of the organization
• Ability to apply common sense understanding and carry out instructions
• Ability to deal with problems involving several variables in standardized situations
• Strong customer service-oriented
• Accountable, results oriented
• Vigilant, disciplined, and diligent
• Team player

TRAINING & CERTIFICATION

• Every newly hired TCA must undergo a period of 2 weeks orientation (unpaid). During that time, the new TCA will take Prometric’s online course as well as participate in on-the-job-training/observation. At the end, s/he must take and pass the certification exam in order to become a certified TCA.

WORK CONDITIONS

• Part time, during weekdays in Prometric centers (8 AM-7 PM)
• Schedules are set according to applicant availability and center need

The physical demands and work environment that have been described is representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position description is an overview of the major functions and requirements of this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of the position; the supervisor may assign other duties as related or as otherwise deemed appropriate and necessary within the general scope, without the need for additional compensation.

Amideast is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

Positions that involve interaction with children will be required to read, acknowledge, and comply with and attend special training in accordance with the Child Protection and Safeguarding policy. All Amideast representatives must comply with the Code of Conduct and all applicable organizational policies which include but are not limited to, Anti-Human Trafficking and Prevention of Sexual Exploitation and Abuse.