adaptive solutions jobs

IT specialist

Job Requirements and Minimum Qualifications:

*

2+ years hands-on IT or Data Center with experience in UPS Installation.

* Experience in APC UPS installation and error diagnosis is a must.

* Strong Computer Skills and UPS experience with the Ability to Troubleshoot and Diagnose Problems.

* Familiarity with both Laptops and Servers and Software.

* Experience with Network Repairs and Analysis.

* Good Customer Service Skills.

* Ability to Communicate Effectively to help employees fix their issues.

* Good English skills.

Main Tasks

* Perform routine maintenance or standard repairs and diagnose to ( UPS ) specially APC UPS "is a must"

* Hardware Installation in the rack "Servers, Storage, UPS, Tape autoloader, switches"

* Rack and stack "Cable management, labeling"

* Prepare Laptops for new hires (installing windows and Drivers) and Email setup.

* Perform servers firmware upgrade.

*Ability to open tickets with Vendors for any Hardware issues.

* Responding to customers queries email or phone.

* Help other staff members on troubleshooting and diagnosing problems.

* Perform in-site and Remote Hands services for Customers including; Hardware Installation, Cable Management and Customer Equipment troubleshooting/reboots.

* Install and configure Printers and Scanners.

* Resolving network and Monitoring internet issues.

* Following up with users to ensure full resolution of issues.

* basic Windows troubleshooting skills "email issues, print issues, etc.."

*Good Knowledge in LAN and WAN Administration.

* Good Knowledge in Domain Network Administration, Users Permissions, Profiles, DHCP, and DNS

Want to apply ?
please send your CV to : careers@adaptive-eg.com