Get weekly updates, new jobs, and reviews

Sutherland Employee Reviews for Call Center Manager

Job Title
Call Center Manager1 review
Egypt1 review
Ratings by category
Found 1 review matching the search
See all 6,832 reviews
Job Work/Life Balance
Job Security/Advancement
Job Culture
1- Reviewing the previous day result from sales and the p/100 program and checking the NPS results for every one .and sending report to the higher management and Client

2- send the team the daily , weakly and the monthly result and what is the plane to achieve the needed ,

3-preshift meeting for 15 Min to recognize our achievement and to set our daily goal and discussing how to achieve it

4- listen to CST comments and calls if there is any pad NPS score

and Zero Hero sales from the previous day

5- 6 Coaching session the agent and the TM for the Pig Rock for NPS and Salse

6- Client call to review the previous day success and to set the day target and our plan

7-Hotlaping and on the fly
short breaks
Was this review helpful?
Rate your recent company
Share your experience to help others
Help us improve!
Is Indeed your favorite place to learn about companies?