Sutherland
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Sutherland Employee Reviews for Call Center Manager

Job Title
Call Center Manager1 review
Location
Egypt1 review
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3.0
Job Work/Life Balance
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Job Culture
1- Reviewing the previous day result from sales and the p/100 program and checking the NPS results for every one .and sending report to the higher management and Client

2- send the team the daily , weakly and the monthly result and what is the plane to achieve the needed ,


3-preshift meeting for 15 Min to recognize our achievement and to set our daily goal and discussing how to achieve it


4- listen to CST comments and calls if there is any pad NPS score


and Zero Hero sales from the previous day


5- 6 Coaching session the agent and the TM for the Pig Rock for NPS and Salse


6- Client call to review the previous day success and to set the day target and our plan


7-Hotlaping and on the fly
Pros
non
Cons
short breaks
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