Sutherland
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Sutherland Employee Review

productive fun place

5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
August 6, 2015
- Customer Care:
• Billing inquiries/account adjustments.

• Claim processing.

• Complaint and issue resolution.

• Warranty services.

• Returns/request for maintenance.

• Product inquiries.

• Payments and refunds.

• Password reset/appeals.

• Order management.

• Merchant encashment/check validation.

• Merchant authorization.

• Up-grade or down-grade plans according to customers budgets.

- Warranty and technical issues resolving:

• Configuration/ Troubleshooting

• Dispatch management.

• Installation & connectivity

• Technical support Level 1, 2

• Predictive dissatisfaction modeling

• Reliability tracking and reporting

• Warranty or post-warranty support

- Customer Retention:

• Retain customer/dealer who wants to deactivate the service.

• Ask open questions to know the deactivation reasons.

• Offer an appropriate and suitable promotion.

- Quality control:

• Handling the hard calls.

• Take and investigate complaints to ensure customer satisfaction.

• Escalation management.
Ratings by category
5.0
Work/Life Balance
5.0
Compensation/Benefits
5.0
Job Security/Advancement
5.0
Management
5.0
Culture
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Customer Service Representative (Former Employee) - Alexandria
I can neither confirm nor deny the existence of the information requested but, hypothetically, if such data were to exist , it would be classified and could not be disclosed.
Pros
No
Cons
1 hour break
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5.0
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CUSTOMER SERVICE REPRESENTATIVE (Former Employee) - Alexandria, Egypt
over there in Sutherland from the first day you enter till the last day you are there, you well be learning from the best in their field.
Am really proud that i started my career over there, and i spent the best two years of career life working over there.
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Official response from Sutherland
October 2, 2019
Hello! Thanks for this wonderful review! Sutherland is indeed a fantastic place to start and grow a career, and we aim to maintain a positive and professional culture in which our employees have opportunities to learn from leaders in the field. Thank you for sharing your experience with us. We wish you all the very best!
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Agent (Former Employee) - alexandria egypt
I worked as an agent and it was a good experience bu they pay salary in Egyptian pound so its not good salary.I would recommend it to any one looking for a part time job
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