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Orange Employee Reviews for Service Delivery Manager

Job Title
Service Delivery Manager4 reviews
Location
Egypt4 reviews
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5.0
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I learned customer satisfaction.

Deal with French and international customers


Vendor trainings.


Events and make the place is a friendly workspace

Management
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Orange is a subsidiary from France Telecom, it has a friendly environment very secured organization with good benefits.
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5.0
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Responsibilities as Service Delivery Manager
- Reporting to Customer Excellence Expert (Project Manager), by Sending Weekly Status Reports for Diamond Customer projects.

- Point of Contact with Service Account Management Expert, Service Provisioning Expert, Local Field Operations expert.

- Handle the entire lifecycle of project management activities including project planning.

- Timely management of the Service Commencement Notice (SCN) and Ready For Billing (RFB)

- Proactive Tracking and Monitoring of all Service Components (circuit, equipment etc…) with respective supply chains until full delivery of ordered services.

- Provide onsite support to Enterprise Field Technicians in the region.

- Provide first-level problem-solving assistance for Field Technicians in the region.

- Carry with the field team the Service installation for the circuit, equipment etc till the service is up and running.

- Assist the customer for any circuit, equipment etc repairs needed during and after the implementation Phase.

- Working with other team members as a Team player, offering help and support.

- Adhere to the quality guideline to ensure the correct service Components (circuit, equipment etc…) is ordered per customer initial request.

- Work with all vendors to ensure delivery of vendor services are in line with SLAs, managers and vendors coordination, and ensure all vendor operations adhere to general quality guidelines

- Ensure the availability of requested equipment for project execution by integrating equipment requirements, liaising with relevant stakeholders, ensuring timely
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5.0
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Company and Managers appreciate hard work, Flexible work place, I learned a lot about Project management and had lot of different trainings. Relation between co-workers is great and we used to organize many social events within the team.I loved my job a lot and the company is one of the best work places.
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