Orange Employee Reviews for Incident Manager
Incident Manager4 reviews
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-Handling high business impact incidents. -Analysis for incidents on weekly & monthly basis to detect chronic faults, prepare action plan & follow up on chronic problems till being solved. -Provide technical point of contact for customers’ incidents. -Work closely with field engineers, vendors and service providers to adequately test and resolve hardware/software issues.
Orange will provide you the ability to learn and the exposure to different client environments. The policy and procedures are will drafted and strictly followed. The salaries are not the best, and a clear career path is not available.
• Technical Incident ManagementDeliver full IP network and AVAYA Network technical support and management to JTI worldwide intranet. Manage incidents technically and logistically. Assign and assist field engineers on sites. Cooperate with team members to deliver daily status reports.Hold responsibility for all incidents progress and ensure that the Service Level Agreement is met.• Problem ManagementShift leader on duty for JTI service desk.Direct escalation contact for the customer and third parties with 24/7 availability.Chronic incidents root cause analysis, applying changes remotely, generating KPI reports and ensuring that the SLA is aligned.
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