Orange
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Orange Employee Review

Productive, secure place

5.0
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March 9, 2015
Orange is a subsidiary from France Telecom, it has a friendly environment very secured organization with good benefits.
Ratings by category
5.0
Work/Life Balance
4.0
Compensation/Benefits
5.0
Job Security/Advancement
4.0
Management
5.0
Culture
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Customer Service Delivery Manager (Current Employee) - Egypt
I learned customer satisfaction.

Deal with French and international customers


Vendor trainings.


Events and make the place is a friendly workspace

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1) Service Delivery Manager (Current Employee) - Cairo
Responsibilities as Service Delivery Manager
- Reporting to Customer Excellence Expert (Project Manager), by Sending Weekly Status Reports for Diamond Customer projects.

- Point of Contact with Service Account Management Expert, Service Provisioning Expert, Local Field Operations expert.

- Handle the entire lifecycle of project management activities including project planning.

- Timely management of the Service Commencement Notice (SCN) and Ready For Billing (RFB)

- Proactive Tracking and Monitoring of all Service Components (circuit, equipment etc…) with respective supply chains until full delivery of ordered services.

- Provide onsite support to Enterprise Field Technicians in the region.

- Provide first-level problem-solving assistance for Field Technicians in the region.

- Carry with the field team the Service installation for the circuit, equipment etc till the service is up and running.

- Assist the customer for any circuit, equipment etc repairs needed during and after the implementation Phase.

- Working with other team members as a Team player, offering help and support.

- Adhere to the quality guideline to ensure the correct service Components (circuit, equipment etc…) is ordered per customer initial request.

- Work with all vendors to ensure delivery of vendor services are in line with SLAs, managers and vendors coordination, and ensure all vendor operations adhere to general quality guidelines

- Ensure the availability of requested equipment for project execution by integrating equipment requirements, liaising with relevant stakeholders, ensuring timely
 - more...
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5.0
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February 2, 2020
Same location
Associate Accountant, AR Commercial Accounting, Finance (Former Employee) - Cairo
Productive and fun workplace, Good team work and Good management support employees.
Learn every day new skills.

Good culture and environment to work in.
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