MetLife Employee Review
Key Activities / Decision Areas
Acting as a Team Leader responsible for a team consists of 12 members. Verify that our web applications and tools provide accurate and updated data of customer contact details, logs of service status and delivery, suggest enhancements & improvements of company CRM tools. Testing our new services, products and promos before launching into market to ensure quality and efficiency before being represented to our customers. Continuous survey of our customers’ database to identify their needs and expectations, acting as the "Voice of the Customer" in evaluating new products and services development and refinements/adaptations of existing ones. Detecting and reporting the technical problems that affect our service and products plus Communicating with concerned parties to ensure solving them. Communicating with our clients via social media networks (Facebook & Tweeter) to follow up their inquiries and solve any problems they may face, Promoting new products & services plus providing them by the best and sufficient recommendations. Supervising the new hired candidates as a Specialist with full authority regarding team performance and results (Monitoring, Scoring and Generating reports). Training for the new hired candidates to maintain professional technical support plus excellent customer service experience. Be a successful Team Leader that can motivate others and lead them to work under stress Maintain excellent troubleshooting, problem solving and technical analysis plus the ability to make timely decisions. Assisting company teams by engaging with - more...
Ratings by category
MetLife Egypt has added a lot to me personally and professionally. Everyone in the company was very helpful and cooperative it has an amazing working environment and it adopts an open door policy. Moreover, I increased my professional experience a lot during my work there as I was exposed to many new concepts and there was a huge appreciation for the work conducted.