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Hyatt Employee Review

Great International Hotel

5.0
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October 5, 2015
Great International Hotel with professional management, excellent orientation programs and trainings for employees. Keeps standards and highest level of customer service.
Ratings by category
5.0
Work/Life Balance
4.0
Compensation/Benefits
5.0
Job Security/Advancement
5.0
Management
5.0
Culture
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A great company to work for , where you get company ethics and values compliance aligned with management performance, people walk as talk , healthy work environment , lots of new products and updates.
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4.0
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February 26, 2017
Same location
one of the best companies ever as I've learned a lot from the leaders and their training program also their life style as it was not just internship, it was also full of fun
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5.0
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September 21, 2014
Starting my day with the morning briefing then ensure all guests on their arrival receive a warm welcome and are assisted in a courteous, helpful manner with registration and when checking out of the hotel. To ensure room sales are maximized by dealing with all enquiries/chance guests/sales leads in accordance with procedures set in the Reception S.O.P. manual. To take reservations and other enquiries to the company standard during periods when the Reservation dpt. and the Front office are unmanned or busy, ensuring all information is correctly recorded. To be consistently aware of the hotel’s and local availability. To maximize all opportunities to sell rooms at the best possible rate. To ensure all guest accounts are monitored and posted with correct charges and have supporting documentation. To ensure the hotel switchboard is answered as per company standard, ensuring that all messages are correctly handled and processed to guest rooms immediately. To be fully aware of hotel facilities and activities and promote wherever possible. To ensure that guests throughout their stay are assisted in a friendly and professional manner and any guest complaints are recorded and reported to the Hotel Manager. To be fully aware of the hotel cash handling and credit procedures and to account for any discrepancies at the end of the shift. To ensure good working relationships with colleagues in the Reception area and other departments of the hotel. Solicits employee feedback, utilizes an "open door policy" and reviews employee satisfaction results to identify and address employee problems - more...
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Overall rating
4.1
Based on 9,300 reviews
5
4.4K
4
2.6K
3
1.4K
2
415
1
447
Ratings by category
3.8
Work/Life Balance
3.8
Compensation/Benefits
3.8
Job Security/Advancement
3.7
Management
4.0
Culture