Hyatt
Get weekly updates, new jobs, and reviews

Hyatt Employee Reviews for Front Office Manager

Ratings by category
Found 2 reviews matching the search
See all 9,065 reviews
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
One of the best work environment
A great company to work for , where you get company ethics and values compliance aligned with management performance, people walk as talk , healthy work environment , lots of new products and updates.
Was this review helpful?
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Productive and long day
Starting my day with the morning briefing then ensure all guests on their arrival receive a warm welcome and are assisted in a courteous, helpful manner with registration and when checking out of the hotel. To ensure room sales are maximized by dealing with all enquiries/chance guests/sales leads in accordance with procedures set in the Reception S.O.P. manual. To take reservations and other enquiries to the company standard during periods when the Reservation dpt. and the Front office are unmanned or busy, ensuring all information is correctly recorded. To be consistently aware of the hotel’s and local availability. To maximize all opportunities to sell rooms at the best possible rate. To ensure all guest accounts are monitored and posted with correct charges and have supporting documentation. To ensure the hotel switchboard is answered as per company standard, ensuring that all messages are correctly handled and processed to guest rooms immediately. To be fully aware of hotel facilities and activities and promote wherever possible. To ensure that guests throughout their stay are assisted in a friendly and professional manner and any guest complaints are recorded and reported to the Hotel Manager. To be fully aware of the hotel cash handling and credit procedures and to account for any discrepancies at the end of the shift. To ensure good working relationships with colleagues in the Reception area and other departments of the hotel. Solicits employee feedback, utilizes an "open door policy" and reviews employee satisfaction results to identify and address employee problems - more...
Was this review helpful?
Rate your recent company
Share your experience to help others
Claimed Profile
Want to know more about working here?
Ask a question about working or interviewing at Hyatt. Our community is ready to answer.
Overall rating
4.1
Based on 9,065 reviews
5
4.3K
4
2.6K
3
1.4K
2
407
1
427
Ratings by category
3.8
Work/Life Balance
3.8
Compensation/Benefits
3.8
Job Security/Advancement
3.7
Management
4.0
Culture
Hyatt Reviews by Location