Managing client communications is the chief responsibility of a Customer Service Advisor. These professionals interact directly with potential, new and existing clients. They work to provide quality customer service, while increasing the company’s revenues through increased sales. Their jobs are usually challenging, involving high demand situations and constant job stressors. However, they employ stress management and coping skills in their daily activities. A Customer Service Advisor usually performs many of the following tasks: 1-Handling enquiries 2-Answering incoming calls 3-Offering customers products and services 4-Performing administrative functions 5-Updating client accounts 6-Processing customer correspondence
i learn from HSBC that nothing is impossible. if we are working in a proper way and full dedication then we also sometimes acheive extraordinary results. it is reality. i would to handle my team in such a way that there should be friendly environment within us. My team spirit is wonderful , especially that i trained all my team-workers, and they appreciate this for me. the environment is very positive (HSBC organised an annual day to celebrate the anniversary , and even every quarter we celebrate the stars of the quarters and i'am proud to get it 5 times during my work duration)
Motivations gifts, free lunches (sometimes), Fun days .