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Fairmont Hotels & Resorts Employee Reviews for Server
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• Greeting visitors in a warm, professional manner. • Ensuring that the Front Office area remains professional and presentable by: 1. Dealing with bookings by phone, e-mail, letter, fax or face-to-face. 2. Completing procedures when guests arrive and leave. 3. Choosing rooms and handing out keys. 4. Preparing bills and taking payments. 5. Taking and passing on messages to guests. 6. Dealing with special requests from guests (like booking theatre tickets or storing valuable items). 7. Answering questions about what the hotel offers and the surrounding area. 8. Dealing with complaints or problems.
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