Fairmont Hotels & Resorts
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Fairmont Hotels & Resorts Employee Reviews for Assistant Front Office Manager

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5.0
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Kindly find below my daily tasks : • Replace the FOM during his absence and deal with all FO operational aspects. • Ensure that the daily tasks and duties of the whole team are executed, Standards, policies & procedures are adhered to. • Guide and direct the Duty Managers team and address areas of strengths and weakness. • Ensure that we develop our potential colleagues to be ready to take over the responsibility of managerial levels when available. • Presenting weekly overview for all FO necessary operational issues and requirements. • Direct & guide the team on how to develop their performance. • Responsible for the weekly scheduling considering staff special requests. • Ensure a proper coverage and supervision of the Front Office sections at all times. • To be present in the reception or lobby during check-in and check-out time or any event and to socialize with guests, playing a Public Relations role. • To ensure that all guests receive a warm welcome and that they enjoy their stay being offered the finest personal service. • Acting as a representative of the Management when dealing with guest complaints.Managing any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it. • Ensure that Guest History records are accurately maintained and all recurring guests are pre-registered. • Ensure that all assigned and blocked rooms requiring special set-ups are accurately displayed in the hotel management system and available to the Housekeeping and other departments in due time.  - more...
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