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Fairmont Hotels & Resorts Employee Reviews in القاهرة
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the workplace culture is built on, Respect/Fairness. Trust/Integrity. Change/Adaptability. Results Orientation. Teamwork. Employee Engagement. Responsibility/Accountability. Learning Opportunities.
Fairmont was a good company with a strong Human Resource corporate team. Unfortunately there was a lot of movement on the corporate level and a company lost a lot of the steam it had going from the early 2000's
Good company, good structure
Company lost a lot of its drive
-Implement a consistent events diagrams for banquet functions. -Responsible for the banquet operation stores and record all banquet breakages after events. -Ensuring the organized and cleanness for banquet back areas. -Control and coordinate the issuance of the stewarding operating equipments. -Responsible for operating the banquet equipments by requisition for every function.
Kindly find below my daily tasks : • Replace the FOM during his absence and deal with all FO operational aspects. • Ensure that the daily tasks and duties of the whole team are executed, Standards, policies & procedures are adhered to. • Guide and direct the Duty Managers team and address areas of strengths and weakness. • Ensure that we develop our potential colleagues to be ready to take over the responsibility of managerial levels when available. • Presenting weekly overview for all FO necessary operational issues and requirements. • Direct & guide the team on how to develop their performance. • Responsible for the weekly scheduling considering staff special requests. • Ensure a proper coverage and supervision of the Front Office sections at all times. • To be present in the reception or lobby during check-in and check-out time or any event and to socialize with guests, playing a Public Relations role. • To ensure that all guests receive a warm welcome and that they enjoy their stay being offered the finest personal service. • Acting as a representative of the Management when dealing with guest complaints.Managing any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it. • Ensure that Guest History records are accurately maintained and all recurring guests are pre-registered. • Ensure that all assigned and blocked rooms requiring special set-ups are accurately displayed in the hotel management system and available to the Housekeeping and other departments in due time. • - more...
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LOTS of problem resolutions of any and all kinds. Scheduling employees, hiring and firing, training, x-ing out the register at the end of the night and endless bookkeeping. Dealing with irate customers. Dealing with no-shows for a shift. How to lead your team My co-workers are very Friendly, Actives For me i dont find hard part in my job •the most enjoyable part of the job solving the problems
Free Dinner, Free Laundry
Far distance to my home
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