Fairmont Hotels & Resorts
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Fairmont Hotels & Resorts Employee Reviews

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Egypt16 reviews
Found 16 reviews matching the search
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5.0
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Fairmont Hotel is such kind of great place to shining there alot of opportunity to grow up and learn more about hospitality management industry and creating memorable experiences for our guests and team work
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4.0
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A good workplace plus fair salaries according to the market affective training to handle all operations obstacles otherwise to enhance your performance to be matching with global standards
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5.0
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the workplace culture is built on,
Respect/Fairness.

Trust/Integrity.

Change/Adaptability.

Results Orientation.

Teamwork.

Employee Engagement.

Responsibility/Accountability.

Learning Opportunities.
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5.0
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The day-to-day work of the hotels is very nice and starts with arranging the wedding halls from the halls
Then after the end of the specified joy we are doing all the preparations and arrangements for the coming days

Management has the wisdom to work with individuals

Friendship in business is very necessary to reach the highest standards of seriousness
Pros
Free meals. Good salary. Communication to solve problems
Cons
Work pressure
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4.0
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As a employee I work with a great team
If I talk as a guest I like many places there to take my vacation

Plus the good food from many countries around the world
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4.0
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Fairmont was a good company with a strong Human Resource corporate team. Unfortunately there was a lot of movement on the corporate level and a company lost a lot of the steam it had going from the early 2000's
Pros
Good company, good structure
Cons
Company lost a lot of its drive
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2.0
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We strive to achieve outstanding hotel services-free lunch with free transportation with a guest hotel commission with proper health insurance with the highest standards of quality, security and safety
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5.0
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every thing is good
I worked in the Egyptian restaurant and learned many things there. We were one very good team working daily working at least 200cover

Also the Lebanese restaurant as well
Pros
every thing
Cons
no thing
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3.0
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I only enjoy with my team coz they understand good but dont have cove from H.R the head department he control of all things here hidden the h.r just this
Pros
Free transpoetions
Cons
Insurans
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5.0
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I learned how to lead your stuff and how can i work in a team
I learned how can i manage my time

I hadn't a hardest part of the job

The most enjoyable part of my job when i saw my clients happy
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5.0
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-Implement a consistent events diagrams for banquet functions.
-Responsible for the banquet operation stores and record all banquet breakages after events.

-Ensuring the organized and cleanness for banquet back areas.

-Control and coordinate the issuance of the stewarding operating equipments.

-Responsible for operating the banquet equipments by requisition for every function.
Pros
Free lunches
Cons
Healthcare
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5.0
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Kindly find below my daily tasks :

• Replace the FOM during his absence and deal with all FO operational aspects.

• Ensure that the daily tasks and duties of the whole team are executed, Standards, policies & procedures are adhered to.

• Guide and direct the Duty Managers team and address areas of strengths and weakness.

• Ensure that we develop our potential colleagues to be ready to take over the responsibility of managerial levels when available.

• Presenting weekly overview for all FO necessary operational issues and requirements.

• Direct & guide the team on how to develop their performance.

• Responsible for the weekly scheduling considering staff special requests.

• Ensure a proper coverage and supervision of the Front Office sections at all times.

• To be present in the reception or lobby during check-in and check-out time or any event and to socialize with guests, playing a Public Relations role.

• To ensure that all guests receive a warm welcome and that they enjoy their stay being offered the finest personal service.

• Acting as a representative of the Management when dealing with guest complaints.Managing any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.

• Ensure that Guest History records are accurately maintained and all recurring guests are pre-registered.

• Ensure that all assigned and blocked rooms requiring special set-ups are accurately displayed in the hotel management system and available to the Housekeeping and other departments in due time.

 - more...
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5.0
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• Greeting visitors in a warm, professional manner.
• Ensuring that the Front Office area remains professional and presentable by:

1. Dealing with bookings by phone, e-mail, letter, fax or face-to-face.

2. Completing procedures when guests arrive and leave.

3. Choosing rooms and handing out keys.

4. Preparing bills and taking payments.

5. Taking and passing on messages to guests.

6. Dealing with special requests from guests (like booking theatre tickets or storing valuable items).

7. Answering questions about what the hotel offers and the surrounding area.

8. Dealing with complaints or problems.
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5.0
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LOTS of problem resolutions of any and all kinds. Scheduling employees, hiring and firing, training, x-ing out the register at the end of the night and endless bookkeeping. Dealing with irate customers. Dealing with no-shows for a shift.

How to lead your team

My co-workers are very Friendly, Actives

For me i dont find hard part in my job

•the most enjoyable part of the job solving the problems
Pros
Free Dinner, Free Laundry
Cons
Far distance to my home
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3.0
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One of the best training for hospitality. Very competitive atmosphere.
My soft skills were more enhanced by practicing & observing.
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5.0
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it was first time to work at a hotel and the responsibilities were too much however i succeed and achieved a very good target for that position and was a very good example for my trainees
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Overall rating
4.2
Based on 1,840 reviews
5
967
4
524
3
209
2
55
1
85
Ratings by category
3.9
Work/Life Balance
4.0
Compensation/Benefits
3.9
Job Security/Advancement
3.8
Management
4.1
Culture
Fairmont Hotels & Resorts Reviews by Location