Expedia Group Employee Reviews
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● Utilized Amadeus Travel Software, Worldspan Travel Software, and Voyager to assist clients with airline tickets, hotel reservations, rental cars and insurance. ● Demonstrated proficiencies in telephone within a high-volume environment. ● Addressed concerned/upset/angry guests, researched and rapidly solved problems. ● Maintained organized communication with hotels for reservation's confirmations and changes. ● Reached client satisfaction targets and quality standards while providing the highest level of customer service.
It was one of the most starting up experience for me as a call center and I liked it there at the beginning but later on when I came to know how those call center targets work it started to be a bit stressful for me
Short breaks, hard to get paid days off
very professional , beneficial , great work environment and good salary in the Egyptian market , i had the best support needed till i became a very professional customer service representative
Era una experiencia muy importante en mi vida y aprendía mucho pero el tiempo de descanso no era muy flexible. Seguro medico privado. Transporte de casa al trabajo
Seguro medico privado. Transporte de casa al trabajo
descanso no era muy flexible.
When working as Customer Care Agent sale suport I became fascinated with the range of ideas, like relationship and work abilities to handle customer needs in a very professional way. Then I developed interpersonal skills needed when answering Customer’s needs
It's an interesting job which I learned a lot from. They have a very good product knownledge training.
It's an interesting job, which allows you to learn a lot about travel and tourism including how things work in the background. I didn't know so much went on in a travel agency.
Expedia was an experience I will hardly ever forget. It was the first time I got in touch with the call center environment. With all honesty it is not a very hard life as many people said it would be; maybe it was only because I was a student and it was just an internship that I didn't feel like the rest of the people. The job was not simple at all, it involved learning a new system that manages and connects airlines. We had to Multi-task quite often, it was not an option at the time, if you could not multi-task then you were out. The work environment was fun however even though life was basically all about routine. We used to have 30 minute break twice a day, sometimes only once. The company catered our needs when we were fasting in Ramadan and brought us free meals. The work place was extremely clean as drinks were not usually allowed inside. Memories..........
I worked at Expedia Canada, when I was in my second year of college. It was very hard to have a full time job, where I worked 9 hours and had to go to college everyday. I had to take night shifts from 5 pm to 2 am, and I had to plan my college schedule around my work hours. I got home at 4 am everyday, but I was happy. It felt like my day was divided into two days. I was productive. Literary, it was like I lived two different lives with different people. It was exciting and enjoyable. I gained lots of problem solving skills, and learned how to work on saber program, which is a ticketing program used by airlines, also I documented calls and received quality ratings. I learned how to turn ones anger into satisfaction and to read people just by listening to their voice. Tuning ones anger into satisfaction or even joy was one of the most important things that work taught me. Dealing with customers from Canada while I was in Egypt was great. Customers would be surprised when I told them I was in Egypt and one of them even asked me if I belly dance! Expedia Canada had a very friendly environment that motivated me to go to work everyday. I loved working there, everyone was helpful from co-workers to supervisors, trainers and even the CEO. The most enjoyable part was when I received thank you calls from customers. Also, when my manager would use my calls to show others how the job was done.
Bonuses, and Gifts at the end of the month
Short Breaks, Working overtime a lot
My day at work is over the phone. i log in to my PC and start answering the customers calls. i help them to book their flights, hotel and trips. i learned a lot about the airports and the attractions around the world. i got the knowledge about the Canadian culture. Our management is not so efficient. i don't feel them around. some times i need some help from a supervisor but actually he is not around. My co-workers are very nice. we have fun in and out the work. we go the the fun zone in the company and play some video games or we go to eat together. The hardest part of my job is to understand the customer needs and wants to offer him the best option that satisfy him. The most enjoyable part of my job is when i ask the customer have i answered all your questions at the end of the call and they reply yes you did. you were very helpful. Thank you very much.
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