Expedia Group
3.9 out of 5 stars.
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Expedia Group Employee Reviews for Customer Service Representative

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● Utilized Amadeus Travel Software, Worldspan Travel Software, and Voyager to assist clients with airline tickets, hotel reservations, rental cars and insurance. ● Demonstrated proficiencies in telephone within a high-volume environment. ● Addressed concerned/upset/angry guests, researched and rapidly solved problems. ● Maintained organized communication with hotels for reservation's confirmations and changes. ● Reached client satisfaction targets and quality standards while providing the highest level of customer service.
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It was one of the most starting up experience for me as a call center and I liked it there at the beginning but later on when I came to know how those call center targets work it started to be a bit stressful for me
Pros
Transportation
Cons
Short breaks, hard to get paid days off
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very professional , beneficial , great work environment and good salary in the Egyptian market , i had the best support needed till i became a very professional customer service representative
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When working as Customer Care Agent sale suport I became fascinated with the range of ideas, like relationship and work abilities to handle customer needs in a very professional way. Then I developed interpersonal skills needed when answering Customer’s needs
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It's an interesting job, which allows you to learn a lot about travel and tourism including how things work in the background. I didn't know so much went on in a travel agency.
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Expedia was an experience I will hardly ever forget. It was the first time I got in touch with the call center environment. With all honesty it is not a very hard life as many people said it would be; maybe it was only because I was a student and it was just an internship that I didn't feel like the rest of the people. The job was not simple at all, it involved learning a new system that manages and connects airlines. We had to Multi-task quite often, it was not an option at the time, if you could not multi-task then you were out. The work environment was fun however even though life was basically all about routine. We used to have 30 minute break twice a day, sometimes only once. The company catered our needs when we were fasting in Ramadan and brought us free meals. The work place was extremely clean as drinks were not usually allowed inside. Memories..........
Pros
Free Meals
Cons
No life
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I worked at Expedia Canada, when I was in my second year of college. It was very hard to have a full time job, where I worked 9 hours and had to go to college everyday. I had to take night shifts from 5 pm to 2 am, and I had to plan my college schedule around my work hours. I got home at 4 am everyday, but I was happy. It felt like my day was divided into two days. I was productive. Literary, it was like I lived two different lives with different people. It was exciting and enjoyable. I gained lots of problem solving skills, and learned how to work on saber program, which is a ticketing program used by airlines, also I documented calls and received quality ratings. I learned how to turn ones anger into satisfaction and to read people just by listening to their voice. Tuning ones anger into satisfaction or even joy was one of the most important things that work taught me. Dealing with customers from Canada while I was in Egypt was great. Customers would be surprised when I told them I was in Egypt and one of them even asked me if I belly dance! Expedia Canada had a very friendly environment that motivated me to go to work everyday. I loved working there, everyone was helpful from co-workers to supervisors, trainers and even the CEO. The most enjoyable part was when I received thank you calls from customers. Also, when my manager would use my calls to show others how the job was done.
Pros
Bonuses, and Gifts at the end of the month
Cons
Short Breaks, Working overtime a lot
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