Expedia Group Employee Review
very professional , beneficial , great work environment and good salary in egypt
very professional , beneficial , great work environment and good salary in the Egyptian market , i had the best support needed till i became a very professional customer service representative
Ratings by category
● Utilized Amadeus Travel Software, Worldspan Travel Software, and Voyager to assist clients with airline tickets, hotel reservations, rental cars and insurance. ● Demonstrated proficiencies in telephone within a high-volume environment. ● Addressed concerned/upset/angry guests, researched and rapidly solved problems. ● Maintained organized communication with hotels for reservation's confirmations and changes. ● Reached client satisfaction targets and quality standards while providing the highest level of customer service.
It was one of the most starting up experience for me as a call center and I liked it there at the beginning but later on when I came to know how those call center targets work it started to be a bit stressful for me
Short breaks, hard to get paid days off