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    • The role involves handling inbound customer calls and emails, ensuring high satisfaction levels and accurate issue resolution.
    • After 6 months: EGP 13,000.
    • View all QuickfirmX jobs - المعادي jobs - Customer Service Representative jobs in Maadi
    • Salary Search: Inbound Customer Service Agent (Voice & Email) salaries in Maadi
    • You will join a global travel account, handling international customer interactions and solving real-time travel issues in a dynamic and professional…
    • QuickfirmX is hiring on behalf of IGT Solutions, a global leader in travel and customer experience services, for German-speaking customer service roles in…
    • You’ll join one of several dynamic travel accounts, providing high-quality customer support to international clients.
    • Full medical and social insurance.
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Job Post Details

Inbound Customer Service Agent (Voice & Email) - job post

QuickfirmX
Maadi
EGP 13,000 - EGP 17,000 a month

Job details

Pay

  • EGP 13,000 - EGP 17,000 a month

Job type

  • Full-time

Location

Maadi

Full job description

Job DescriptionWe are hiring Customer Service Agents on behalf of one of our partner companies in Maadi for an E-Commerce account. The role involves handling inbound customer calls and emails, ensuring high satisfaction levels and accurate issue resolution.
Job Role

  • Serve as the first point of contact for customers
  • Manage inbound inquiries through calls and emails
  • Resolve customer concerns and track issues
  • Coordinate with internal teams when necessary

Responsibilities

  • Handle customer interactions professionally and promptly
  • Provide accurate information about products or services
  • Log all interactions into the system and follow up as needed
  • Meet performance metrics and customer satisfaction targets
  • De-escalate issues and escalate when needed

Requirements

  • English Level: B2+ to C1 (advanced level is required)
  • Previous experience in customer service is a must
  • Strong spoken and written English communication skills
  • Graduates and undergraduates are welcome to apply
  • Must be able to work from the office in Maadi
  • Strong problem-solving attitude and patience

Benefits

Base Salary (Gross):

  • First 3 months: EGP 11,000
  • Months 4–6: EGP 12,000
  • After 6 months: EGP 13,000

Additional Bonuses and Allowances:

  • Attendance Bonus: EGP 1,500
  • KPI Bonus: EGP 1,500
  • Transportation Allowance: EGP 1,100

Total Monthly Gross Package:

  • First 3 Months: EGP 15,100
  • Months 4–6: EGP 16,100
  • After 6 Months: EGP 17,100

Other Benefits:

  • Paid training (treated as official working days)
  • Medical insurance
  • Structured work environment with clear career path

Interview Process

  • First Interview: Online screening and introduction
  • Final Interview: On-site in Maadi with the partner company

If you meet the requirements and you're looking to grow your career within an E-Commerce account through our partner company, apply now.

Job Type: Full-time

Pay: E£13,000.00 - E£17,000.00 per month

Application Deadline: 22/06/2025

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