quickfirmx jobs

We are hiring Customer Service Agents with GDS experience for IGT Solutions in Maadi. You will be supporting international travel clients through phone and/or email channels, managing reservations, and resolving travel-related issues in a professional and timely manner.

Job Role

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  Act as the front-line representative for travel customers

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  Handle inbound inquiries related to reservations, cancellations, and flight changes

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  Manage both phone and email communication professionally

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  Coordinate with internal travel support teams when needed

Responsibilities

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  Resolve customer issues efficiently within SLA

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  Use GDS systems (e.g., Amadeus, Sabre, Galileo) to manage bookings

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  Log all customer interactions accurately

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  Maintain a high level of customer satisfaction

Requirements

Requirements

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  Fluency in English: Minimum B2+, ideally C1

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  GDS experience is a must (Amadeus, Sabre, Galileo, etc.)

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  Minimum 6 months of call center or travel support experience

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  Strong verbal and written communication skills

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  Must be able to work from the office in Maadi

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  Graduates only (no undergraduates)

Benefits