movenpick jobs

The Mövenpick Hotel Cairo-Media City is located in the vibrant 6th of October City, offering easy access to Cairo's attractions and just a short distance from Cairo International Airport. The hotel is in close proximity to iconic landmarks like the Great Pyramids of Giza and Sphinx, Dream Park, and a 27-hole golf course. The hotel's unique location alongside Media Production City studios provides guests with a blend of fantasy and tradition, creating a memorable experience.

• Greet guests warmly and professionally upon arrival and departure.
• Assist guests with luggage handling, including loading and unloading luggage from vehicles.
• Transport guest luggage to and from guest rooms.
• Provide information about the hotel and local area, including dining options, attractions, and transportation.
• Answer guest inquiries and address their concerns promptly and courteously.
• Assist with guest requests such as arranging transportation, making reservations, and delivering messages.
• Maintain a clean and organized bell desk and luggage storage area.
• Assist with valet parking services (if applicable).
• Assist with setting up and breaking down meeting rooms or event spaces as needed.
• Ensure the safety and security of guest belongings.
• Proactively identify and address guest needs.
• Resolve guest complaints and issues effectively and efficiently.
• Strive to exceed guest expectations at all times

• Excellent customer service skills
• Strong communication skills
• Ability to work well under pressure
• Physical fitness, as the job involves lifting and carrying luggage
• Positive and friendly attitude
• Professional appearance and demeanor
• High School Diploma or equivalent.
• Previous experience in the hospitality industry preferred, but not always required.
• Excellent customer service and interpersonal skills.
• Strong communication and interpersonal skills, both verbal and written.
• Ability to work independently and as part of a team.
• Ability to lift and carry heavy luggage.
• Ability to stand for extended periods.
• Professional appearance and demeanor.