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    • Aumet is seeking a dedicated and customer-oriented Customer Support Officer to provide exceptional assistance to our clients.
    • View all Aumet jobs - القاهرة jobs - Customer Support Coordinator jobs in Cairo
    • Salary Search: Customer Support Officer salaries in Cairo
    • We are seeking a proactive and versatile HR Lead/Generalist to join our team in Cairo.
    • The ideal candidate will have solid experience in human resources within…
    • Aumet is looking for 'People and Culture Specialist,.
    • Foster a positive and values-driven workplace culture that enhances employee satisfaction and productivity…
    • Aumet is the largest B2B healthcare solution provider operating in Saudi Arabia, Jordan, Egypt, and Oman.
    • Originally established in the United States, Aumet is…
    • Aumet is a leading health-tech company revolutionizing the healthcare supply chain by leveraging AI-driven insights and digital transformation.
    • Location: Egypt, Cairo preferably near Masr elgideda.
    • At Aumet, were building the worlds largest B2B healthcare marketplace.
    • Fluent in Arabic and English.
    • Aumet is a leading provider in the healthcare industry, specializing in digital solutions that streamline processes between medical distributors and pharmacies.

Job Post Details

Customer Support Officer - job post

Aumet
Cairo

Job details

Job type

  • Full-time

Location

Cairo

Full job description

Aumet is seeking a dedicated and customer-oriented Customer Support Officer to provide exceptional assistance to our clients.

**Key Responsibilities:
  • Respond promptly to customer inquiries via phone, email, or chat.* Resolve customer complaints and issues with a focus on delivering effective solutions.* Provide detailed information about Aumets products and services to assist clients in making informed decisions.* Collaborate with internal teams to escalate and resolve complex technical or operational issues.* Document customer interactions and feedback accurately in the CRM system.* Identify trends in customer inquiries to provide insights for process or product improvements.* Maintain a professional, empathetic, and customer-focused approach in all interactions.
**Required Qualifications:
  • Proven experience in customer support or a similar role.* Excellent verbal and written communication skills.* Strong problem-solving skills with the ability to work under pressure.
  • Knowledge of ERP, especially odoo is preferred .* Familiarity with CRM systems and support tools.* A customer-first mindset with attention to detail and empathy.
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