jobs in Nasr City

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Tech Data Validation for Chg new

  • Accountable for the right-on-time and right-first-time error-free for basic & full configuration for modification/implementations for MPLS and SD-WAN integrated…

Global Tech Support Expert new

  • Actively be involved in ensuring SLAs commitments are met.
  • Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product…

Technical Support Engineer new

  • Provide technical point of contact for customers’ incidents.
  • Ø Owns the resolution responsibility of the reported customer incidents either solely or with the…

Head of Problem Management

  • Define, pilot, communicate and coordinate actions plan for solving critical operation problems on the external & internal customer perimeter.

ESC L2 Voice AVAYA and Skype for Business new

  • Own incidents/changes assigned according to shift rules.
  • Own incident through its life ensuring service restoration & customer's business continuity.

Fortinet SDWAN Expert new

  • Troubleshooting and resolving high complexity customer faults.
  • Provide next level technical support for SDWAN as a service.

Customer Tech Support Expert new

  • Provide professional technical support for all Voice issues received.
  • Provide updates to the customer as needed to meet performance objectives.

Team leader

  • To provide a professional first point of contact for the Customer.
  • Act as the point of reference and mentor for the team.
  • Consulting and problem solving skills.

Senior Customer Service Mgr

  • Holds accountability for the Quality of solutions provided to Customer.
  • Acts as the customers' primary point of contact and an escalation point.

Security Project Manager new

  • The Security Project Manager is an empowered project management role with full end-to-end responsibility to deliver and control results, time, resources and…

MSI Center Customer Service Manager new

  • Holds accountability for the Quality of solutions (LAN, UC, SD-WAN, etc.).
  • Acts as the customers' primary point of contact and an escalation point.

Senior Operations Manager new

  • Manage and develop resources and team members to perform efficiently and effectively.
  • Monitor and measure the KPI of the team and ensure the resolution of all…

Unified Communication Project Manager (UC PM) new

  • The UC PM, as part of ESC service Transition team, is an empowered project management role with full end-to-end responsibility to deliver and control results,…

Business Intelligent Specialist

  • Work closely with your business to identify issues and use data to propose solutions for effective decision making and drive business insights.

System Operations Engineer

  • Ops Engineer Admin Zone services, Perform systems services (Windows & Unix normal and virtualized servers) operation tasks;
  • Fluent French speaking is a plus.

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