jobs in Nasr City
Owns the chronic and the complex problems / incidents.
Highlight all the single point of failures and potential issues that might affect the customer to the…
To participate in ensuring during service definition with Service Creation & engineering that Operational information are provided for:
Provide professional technical support for all Voice issues received.
Provide updates to the customer as needed to meet performance objectives.
Act as main point of contact leading OBS internal troubleshooting/crisis bridge.
Ensure proper and frequent customer communication during Major Incidents in…
In the scope of OBS offers development, the Process SIE is a key actor of service development projects.
He/she designs and adapts the processes & tools in order…
The following responsibilities show the range of requirements the Project Manager needs to manage for ACUD project:
Direct and manage project execution.
Accountable for end to end management of all customer network orders/projects terminating in European countries ( UK, Ireland, BENELUX & NORDICS) starting the…
Maximize the quality of the delivered services and customer satisfaction by validating the provided detailed technical design of complex VPNs in terms of…
Holds accountability for the Quality of solutions provided to Customer.
Acts as the customers' primary point of contact and an escalation point.
To develop and to maintain a security programme to manage customer’s requirements within contract scope;
To act as Technical guidance for L2 Security operations…
Accountable for delivery of services by an application, a set of applications, a shared platform, or an infrastructure service.
SONUS GWs Knowledge is a plus.
The OBS IT department is in charge of decision-making information systems, serving Orange Business Services different line of businesses such as marketing, pre…
Managing integrated expert team to ensure outstanding customer experience & achieving below responsibilities:
Provide 3rd level support to operations, acting as…
Provide level 3 support activities for a large customer.
Work on both WAN (SDN) / LAN solutions, as well as Cisco IPT solution.
Nice to Have CCNP or CCIP.
Troubleshoot, identify and resolve IPT (Cisco) and backbone voice Incidents.
Troubleshoot, identify and resolve call center and access number faults.
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