jobs in Nasr City

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MSI Center Customer Service Manager new

  • Holds accountability for the Quality of solutions (LAN, UC, SD-WAN, etc.).
  • Acts as the customers' primary point of contact and an escalation point.

ESC L2 Voice AVAYA and Skype for Business new

  • Own incidents/changes assigned according to shift rules.
  • Own incident through its life ensuring service restoration & customer's business continuity.

Unified Communication Project Manager (UC PM) new

  • The UC PM, as part of ESC service Transition team, is an empowered project management role with full end-to-end responsibility to deliver and control results,…

Technical Support Engineer new

  • To provide support through the Service Excellence Process to IBO Customers, including processing of Customers Calls/ Inquiries, incident opening, qualification…

Security Project Manager new

  • The Security Project Manager is an empowered project management role with full end-to-end responsibility to deliver and control results, time, resources and…

Tech Data Validation for Chg new

  • Accountable for the right-on-time and right-first-time error-free for basic & full configuration for modification/implementations for MPLS and SD-WAN integrated…

Global Tech Support Expert new

  • Actively be involved in ensuring SLAs commitments are met.
  • Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product…

Customer Tech Support Expert new

  • Provide professional technical support for all Voice issues received.
  • Provide updates to the customer as needed to meet performance objectives.

Cloud Security Operations Engineer new

  • To develop and to maintain a security programme to manage customer’s requirements within contract scope;
  • To act as Technical guidance for L2 Security operations…

Fortinet SDWAN Expert new

  • Troubleshooting and resolving high complexity customer faults.
  • Provide next level technical support for SDWAN as a service.

Shared Cloud Ops Engineer new

  • Perform systems services (Windows & Linux normal and virtualized servers) operation tasks;
  • Including solving incidents, performing changes, implementing new…

ESC Voice Incident & Process Manager new

  • Act as main point of contact leading OBS internal troubleshooting/crisis bridge.
  • Ensure proper and frequent customer communication during Major Incidents in…

Process Development Spl ( SIE ) new

  • In the scope of OBS offers development, the Process SIE is a key actor of service development projects.
  • He/she designs and adapts the processes & tools in order…

Senior Software Engineer - API Acceleration Team new

  • The OBS IT department is in charge of decision-making information systems, serving Orange Business Services different line of businesses such as marketing, pre…

Head of Problem Management

  • Define, pilot, communicate and coordinate actions plan for solving critical operation problems on the external & internal customer perimeter.

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